Available Dates
May-06-2024
Kuala Lumpur
June-03-2024
Kuala Lumpur
July-01-2024
Kuala Lumpur
July-22-2024
Kuala Lumpur
Aug-05-2024
Kuala Lumpur
Sep-02-2024
Kuala Lumpur
Sep-23-2024
Kuala Lumpur
Oct-07-2024
Kuala Lumpur
Nov-04-2024
Kuala Lumpur
Dec-02-2024
Kuala Lumpur
Dec-23-2024
Kuala Lumpur
Dates in Other Venues
Apr-29-2024
Istanbul
Apr-29-2024
London
May-06-2024
Istanbul
May-13-2024
Paris
May-13-2024
Singapore
May-20-2024
Dubai
May-20-2024
Barcelona
May-27-2024
Amsterdam
May-27-2024
London
June-03-2024
Istanbul
June-10-2024
Singapore
June-10-2024
Paris
June-17-2024
Dubai
June-17-2024
Barcelona
June-24-2024
London
June-24-2024
Amsterdam
July-01-2024
Istanbul
July-08-2024
Singapore
July-08-2024
Paris
July-15-2024
Barcelona
July-15-2024
Dubai
July-22-2024
Amsterdam
July-29-2024
Istanbul
July-29-2024
London
Aug-05-2024
Istanbul
Aug-12-2024
Singapore
Aug-12-2024
Paris
Aug-19-2024
Barcelona
Aug-19-2024
Dubai
Aug-26-2024
Amsterdam
Aug-26-2024
London
Sep-02-2024
Istanbul
Sep-09-2024
Paris
Sep-09-2024
Singapore
Sep-16-2024
Dubai
Sep-16-2024
Barcelona
Sep-23-2024
Amsterdam
Sep-30-2024
Istanbul
Sep-30-2024
London
Oct-07-2024
Istanbul
Oct-14-2024
Singapore
Oct-14-2024
Paris
Oct-21-2024
Barcelona
Oct-21-2024
Dubai
Oct-28-2024
Amsterdam
Oct-28-2024
London
Nov-04-2024
Istanbul
Nov-11-2024
Paris
Nov-11-2024
Singapore
Nov-18-2024
Dubai
Nov-18-2024
Barcelona
Nov-25-2024
London
Nov-25-2024
Amsterdam
Dec-02-2024
Istanbul
Dec-09-2024
Singapore
Dec-09-2024
Paris
Dec-16-2024
Dubai
Dec-16-2024
Barcelona
Dec-23-2024
Amsterdam
Dec-30-2024
London
Dec-30-2024
Istanbul
5 days course
– Introducing the 4 key stages of managing performance
– The practices on which effective performance management is built
– The responsibilities of the individual and management
– Setting the standards – behavioural and performance
– How can we define good performance?
– Agreeing goals and objectives
– Knowledge, Skill, Attitude and Behaviour and introducing the Competency approach
– Adult learning for work and learning styles, including self-assessment questionnaire.
– Conscious Competence Model.
– Methods of enabling learning and whole loop learning.
– Transferring learning to the job including the effective use of coaching and giving feedback.
– Johari Window.
– The training cycles.
– Ensuring recall.
– Delegate Motivation.
– Continuous Improvement importance.
– Training or Development – defining both.
– Recognising Competencies to meet current job requirements.
– Learning objectives and personal development options.
– Designing training for recall and behavioural change, knowledge transfer methods.
– The importance of Pre and Post-course evaluations.
– Measuring the results of a training intervention.
– Development Plans effective usage.
– Purpose, characteristics, and use of the Performance Appraisal.
– The Annual Performance Review process.
– Collecting data (Performance and Behavioural) for the Appraisal.
– Setting and agreeing on Quantitative v Qualitative Objectives – SMART Objectives.
– Behaviours are important too – how the job gets done. Setting standards for behaviours at work.
– Measuring progress against objectives.
– Regular performance monitoring and assessment techniques.
– Formal management of poor performance – the disciplinary process.
– How to address any performance gaps.
– The effectiveness of “Ask” rather than “Tell”.
– Coaching Methods – the GROW Model and the characteristics of a coaching session.
– Motivational and Developmental feedback.
– Giving and receiving regular on-the-job feedback.
– Identifying Good Performance and motivational feedback.
– Identifying and responding to underperformance.