Administration and Office Management Best Practices

Administration & Secretary

Course Info

Length: 2 Weeks

Type: In Classroom

Available Dates

Venue

  • Jan-31-2022

    London

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-07-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Amsterdam

  • Feb-21-2022

    Berlin

  • Feb-21-2022

    Barcelona

  • Feb-28-2022

    Madrid

  • Feb-28-2022

    London

  • Feb-28-2022

    Dubai

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-07-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Amsterdam

  • Mar-21-2022

    Berlin

  • Mar-21-2022

    Barcelona

  • Mar-28-2022

    Madrid

  • Mar-28-2022

    London

  • Mar-28-2022

    Dubai

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-11-2022

    Istanbul

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Amsterdam

  • Apr-18-2022

    Berlin

  • Apr-18-2022

    Barcelona

  • Apr-25-2022

    Madrid

  • Apr-25-2022

    London

  • Apr-25-2022

    Dubai

  • May-02-2022

    Kuala Lumpur

  • May-02-2022

    Istanbul

  • May-02-2022

    Paris

  • May-02-2022

    Madrid

  • May-02-2022

    Dubai

  • May-02-2022

    Geneva

  • May-02-2022

    Amsterdam

  • May-02-2022

    Barcelona

  • May-09-2022

    London

  • May-16-2022

    Dubai

  • May-30-2022

    London

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-13-2022

    Madrid

  • June-13-2022

    Geneva

  • June-20-2022

    Kuala Lumpur

  • June-27-2022

    Istanbul

  • June-27-2022

    Paris

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • June-27-2022

    Amsterdam

  • June-27-2022

    Barcelona

  • July-04-2022

    Madrid

  • July-04-2022

    London

  • July-04-2022

    Geneva

  • July-11-2022

    Kuala Lumpur

  • July-11-2022

    Paris

  • July-11-2022

    Dubai

  • July-11-2022

    Barcelona

  • July-18-2022

    Istanbul

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • July-25-2022

    Amsterdam

  • Aug-08-2022

    Kuala Lumpur

  • Aug-08-2022

    Paris

  • Aug-08-2022

    London

  • Aug-08-2022

    Barcelona

  • Aug-15-2022

    Istanbul

  • Aug-15-2022

    Dubai

  • Aug-22-2022

    Madrid

  • Aug-22-2022

    Geneva

  • Aug-22-2022

    Amsterdam

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Istanbul

  • Sep-12-2022

    Madrid

  • Sep-12-2022

    Amsterdam

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Paris

  • Sep-19-2022

    Barcelona

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Sep-26-2022

    Geneva

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Madrid

  • Oct-03-2022

    London

  • Oct-10-2022

    Paris

  • Oct-10-2022

    Dubai

  • Oct-10-2022

    Geneva

  • Oct-10-2022

    Amsterdam

  • Oct-10-2022

    Barcelona

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Istanbul

  • Oct-24-2022

    Paris

  • Oct-24-2022

    Madrid

  • Oct-24-2022

    London

  • Oct-24-2022

    Geneva

  • Oct-24-2022

    Barcelona

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    Amsterdam

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Paris

  • Nov-07-2022

    London

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Geneva

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Madrid

  • Nov-21-2022

    Paris

  • Nov-21-2022

    London

  • Nov-21-2022

    Amsterdam

  • Nov-21-2022

    Barcelona

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Geneva

  • Dec-05-2022

    Kuala Lumpur

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Madrid

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    London

  • Dec-12-2022

    Dubai

  • Dec-12-2022

    Geneva

  • Dec-12-2022

    Amsterdam

  • Dec-19-2022

    Kuala Lumpur

  • Dec-19-2022

    Madrid

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Kuala Lumpur

  • Dec-20-2022

    Dubai

  • Dec-20-2022

    Geneva

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Berlin

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Geneva

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Barcelona

  • Dec-27-2022

    Madrid

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    London

  • Dec-27-2022

    Amsterdam

  • Jan-03-2023

    Kuala Lumpur

  • Jan-03-2023

    London

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    Dubai

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Geneva

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Berlin

  • Jan-17-2023

    Barcelona

  • Jan-24-2023

    Madrid

  • Jan-24-2023

    Dubai

Course Details

Course Outline

10 days course

 
Role of an Office Administrator

 

  • Understanding Your Organizational structure
  • Organizing the Organization: Smart techniques
  • Competencies to be a successful Administrator
  • Identifying your job role and your value
  • Managing Processes and managing people
  • Team Management

 

 
Developing an Effective Office Management System

 

  • Tips and Techniques as an office administrator
  • Creating a process flow for different tasks
  • Creating schedules and To-Do Lists
  • Effectively using Outlook, schedulers, planners
  • An ideal office management system
  • Framework for an idea Office Management
  • Making things easy as an Administrator
 
Becoming a ‘Star Administrator’ in Office

 

  • Increasing credibility and securing recognition
  • Developing a positive attitude
  • Being assertive at the workplace and the balance
  • Taking up control at work
  • Selling your ideas to people around you
  • Managing Working Relationships at all levels
  • Conflict management skills

 

 
 Customer-Centric Mindset

 

  • Serving internal and external clients, vendors and customer
  • Understanding the needs
  • Eliminating services barriers
  • Effective ways to build rapport
  • Providing excellent customer service
  • Becoming the face of your organization
  • Handling complaints diplomatically
 
 
Office Technology

 

  • Office Technology: Introduction
  • Overuse and Misuse of technology
  • Office layout and ergonomics
  • Desk Management
  • Heading towards a paperless system
  • Using office technology to the fullest
  • Information and Data Management
  • Presentation of statistical information

 

 
Event and Travel Management
 
  • Travel Arrangements
  • Events and Meeting Management
  • Business Correspondence
  • Filing and Documentation Management
  • The paper flow system
  • Basic Accounting Skills
  • Basic Computer Skills
 

 

Business Meetings
 
  • Organizing objective oriented meetings
  • Elements of effective meetings
  • Coordination and Organizing meetings
  • Preparing meeting agendas
  • Controlling time
  • Identifying meeting challenges
  • Maintaining the minutes of meetings

 

 

 

Time Management

 

  • Managing time effectively
  • Identifying and eradicating time wasters
  • Setting SMART goals and priority levels
  • Measures and parameters to control effectiveness
  • Planning time for self and others
  • Maintaining time logs and improvising on use of time
 
Telephonic Skills as an Office Administrator
 
  • Using the telephone the most productive way
  • Professional Telephone Etiquette and behaviour
  • Principles for good and effective listening
  • Steps in professionally handling a business call
  • Use of phone applications
  • Handling difficult callers
  • Understanding common phone problems

 

 

 

 
 Emotional Intelligence
 
  • Emotional Intelligence: True sign of corporate maturity
  • Principles of emotional intelligence
  • Building your self-confidence
  • Facing and dealing with difficult situations
  • Handling requests by multiple managers and organizing the workload
  • Integrating emotional intelligence with office management
  • Techniques to become practical and responsible as an Administrator

Course Video