Advanced Office Management and Effective Administration Skills

Administration & Secretary

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Jan-31-2022

    London

  • Jan-31-2022

    Dubai

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-07-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Dubai

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Amsterdam

  • Feb-21-2022

    Berlin

  • Feb-21-2022

    Barcelona

  • Feb-28-2022

    Madrid

  • Feb-28-2022

    London

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-07-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    London

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Amsterdam

  • Mar-21-2022

    Berlin

  • Mar-21-2022

    Barcelona

  • Mar-28-2022

    Madrid

  • Mar-28-2022

    Dubai

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-04-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Amsterdam

  • Apr-18-2022

    Berlin

  • Apr-18-2022

    Barcelona

  • Apr-25-2022

    Madrid

  • Apr-25-2022

    London

  • Apr-25-2022

    Dubai

  • May-02-2022

    Madrid

  • May-02-2022

    Geneva

  • May-02-2022

    Berlin

  • May-09-2022

    London

  • May-09-2022

    Istanbul

  • May-09-2022

    Dubai

  • May-23-2022

    Kuala Lumpur

  • May-30-2022

    Paris

  • May-30-2022

    London

  • May-30-2022

    Dubai

  • May-30-2022

    Amsterdam

  • May-30-2022

    Barcelona

  • June-06-2022

    Istanbul

  • June-06-2022

    London

  • June-06-2022

    Dubai

  • June-13-2022

    Kuala Lumpur

  • June-13-2022

    Paris

  • June-13-2022

    Barcelona

  • June-20-2022

    Madrid

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • June-27-2022

    Geneva

  • June-27-2022

    Amsterdam

  • June-27-2022

    Berlin

  • July-04-2022

    Kuala Lumpur

  • July-04-2022

    London

  • July-11-2022

    Madrid

  • July-11-2022

    Dubai

  • July-11-2022

    Geneva

  • July-18-2022

    Amsterdam

  • July-25-2022

    Istanbul

  • July-25-2022

    Paris

  • July-25-2022

    London

  • July-25-2022

    Dubai

  • July-25-2022

    Berlin

  • July-25-2022

    Barcelona

  • Aug-08-2022

    Madrid

  • Aug-08-2022

    London

  • Aug-08-2022

    Dubai

  • Aug-08-2022

    Geneva

  • Aug-15-2022

    Amsterdam

  • Aug-22-2022

    Kuala Lumpur

  • Aug-22-2022

    Istanbul

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Dubai

  • Aug-22-2022

    Berlin

  • Aug-22-2022

    Barcelona

  • Aug-29-2022

    London

  • Sep-05-2022

    Paris

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-05-2022

    Barcelona

  • Sep-12-2022

    Berlin

  • Sep-19-2022

    Istanbul

  • Sep-19-2022

    Madrid

  • Sep-19-2022

    Geneva

  • Sep-26-2022

    Kuala Lumpur

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Sep-26-2022

    Amsterdam

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Berlin

  • Oct-03-2022

    Barcelona

  • Oct-10-2022

    Istanbul

  • Oct-10-2022

    Madrid

  • Oct-10-2022

    London

  • Oct-10-2022

    Dubai

  • Oct-10-2022

    Amsterdam

  • Oct-17-2022

    Kuala Lumpur

  • Oct-17-2022

    Paris

  • Oct-17-2022

    Geneva

  • Oct-17-2022

    Barcelona

  • Oct-24-2022

    Amsterdam

  • Oct-24-2022

    Berlin

  • Oct-31-2022

    Istanbul

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    London

  • Oct-31-2022

    Dubai

  • Oct-31-2022

    Geneva

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Istanbul

  • Nov-07-2022

    Madrid

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Geneva

  • Nov-07-2022

    Amsterdam

  • Nov-14-2022

    Paris

  • Nov-14-2022

    London

  • Nov-14-2022

    Berlin

  • Nov-14-2022

    Barcelona

  • Nov-21-2022

    Madrid

  • Nov-21-2022

    Geneva

  • Nov-21-2022

    Amsterdam

  • Nov-28-2022

    Kuala Lumpur

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Paris

  • Nov-28-2022

    London

  • Nov-28-2022

    Dubai

  • Nov-28-2022

    Berlin

  • Nov-28-2022

    Barcelona

  • Dec-05-2022

    Paris

  • Dec-05-2022

    London

  • Dec-05-2022

    Geneva

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Berlin

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    Dubai

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Berlin

  • Dec-19-2022

    Barcelona

  • Dec-20-2022

    Paris

  • Dec-20-2022

    Dubai

  • Dec-20-2022

    Geneva

  • Dec-20-2022

    Amsterdam

  • Dec-20-2022

    Berlin

  • Dec-20-2022

    Barcelona

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Dubai

  • Dec-26-2022

    Geneva

  • Dec-26-2022

    Amsterdam

  • Dec-27-2022

    Madrid

  • Dec-27-2022

    Kuala Lumpur

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    Paris

  • Dec-27-2022

    London

  • Dec-27-2022

    Geneva

  • Dec-27-2022

    Amsterdam

  • Dec-27-2022

    Berlin

  • Dec-27-2022

    Barcelona

  • Jan-03-2023

    Kuala Lumpur

  • Jan-10-2023

    Istanbul

  • Jan-10-2023

    London

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Dubai

  • Jan-17-2023

    Geneva

  • Jan-17-2023

    Amsterdam

  • Jan-17-2023

    Berlin

  • Jan-17-2023

    Barcelona

  • Jan-24-2023

    Madrid

Course Details

Course Outline

5 days course

 

The Management Function: Office Management
 

 

  • What is the Office Management Professional’s place, role and objectives in the organisation?
  • How the organisations culture depends on the image/role of the Office Management Professional
  • Employee code of ethics and employee proprietary agreements
  • Changing codes of supervision/corrective action
  • Authority v behavioural, administrative and technical responsibilities
  • Managing administrative performance and the process(es) required
  • Objective setting and maintaining standards

 

 

Communication: Its Power, Components and Levels
 
  • The New Administrative Role in Impacting Organizational Performance
  • Performance Appraisal
  • How Administrators can build Competitive Edge Departments
  • What Administrators Need to Know
  • How to Reshape and Rebalance the New Administration Function KPIs etc.

 

Organisational (Behavioural and Technical) Competence Effectiveness
 
  • Measuring how things are done as well as what they should achieve
  • Role in challenge and inspiring others to meet ambitious goals which deliver exceptional performance
  • Role in helping individuals take responsibility for making the organisation deliver value
  • Role in helping the organisation see the world through the eyes of its (internal/external) customers
  • Role in enhancing productivity and reducing conflict/lost time
  • Role in protecting and enhancing business reputation
  • Role in ensuring organisational standards are implemented and respected

 

Interpersonal Skills
 
  • Influencing, persuading and communicating decisions to ensure the organisation listen and acts
  • Presentation skills
  • Managing diversity
  • Demonstrate administrative expertise and develop, implement and ensure compliance with organisational systems, processes and procedures
  • Actively review and recommend improvements to organisational systems, processes and procedures
  • Establish checking procedures and ensure quality of work
 
Implementation/Administration Guidelines
 
  • Role in creating links between organisational strategy and administration goals and their implementation
  • Role as a route to securing competitive realities of the organisation
  • Role in creating a partnership with management that turns strategies into results
  • Role in helping management understand the human capital dimension of each of the organisations key business priorities
  • Action planning and transfer of knowledge and skills to work