Chief Operating Officer (COO) Programme

Administration & Secretary

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Feb-07-2022

    London

  • Feb-07-2022

    Dubai

  • Feb-14-2022

    Kuala Lumpur

  • Feb-14-2022

    Madrid

  • Feb-14-2022

    Amsterdam

  • Feb-14-2022

    Berlin

  • Feb-21-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Dubai

  • Feb-21-2022

    Barcelona

  • Feb-28-2022

    London

  • Mar-07-2022

    London

  • Mar-07-2022

    Dubai

  • Mar-14-2022

    Kuala Lumpur

  • Mar-14-2022

    Madrid

  • Mar-14-2022

    Amsterdam

  • Mar-14-2022

    Berlin

  • Mar-21-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Barcelona

  • Mar-28-2022

    London

  • Mar-28-2022

    Dubai

  • Apr-04-2022

    London

  • Apr-11-2022

    Madrid

  • Apr-11-2022

    Amsterdam

  • Apr-11-2022

    Berlin

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Kuala Lumpur

  • Apr-18-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Barcelona

  • Apr-25-2022

    London

  • Apr-25-2022

    Dubai

  • May-02-2022

    Dubai

  • May-09-2022

    Amsterdam

  • May-09-2022

    Berlin

  • May-09-2022

    London

  • May-16-2022

    Kuala Lumpur

  • May-16-2022

    Istanbul

  • May-16-2022

    Paris

  • May-16-2022

    Madrid

  • May-16-2022

    Geneva

  • May-16-2022

    Dubai

  • May-16-2022

    Barcelona

  • May-30-2022

    London

  • June-06-2022

    London

  • June-13-2022

    Paris

  • June-13-2022

    Madrid

  • June-13-2022

    Berlin

  • June-13-2022

    Dubai

  • June-13-2022

    Barcelona

  • June-20-2022

    Kuala Lumpur

  • June-20-2022

    Istanbul

  • June-20-2022

    Geneva

  • June-20-2022

    Amsterdam

  • June-27-2022

    London

  • June-27-2022

    Dubai

  • July-04-2022

    London

  • July-04-2022

    Dubai

  • July-11-2022

    Berlin

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Istanbul

  • July-18-2022

    Paris

  • July-18-2022

    Madrid

  • July-18-2022

    Geneva

  • July-18-2022

    Amsterdam

  • July-18-2022

    Dubai

  • July-18-2022

    Barcelona

  • July-25-2022

    London

  • Aug-08-2022

    London

  • Aug-15-2022

    Amsterdam

  • Aug-15-2022

    Berlin

  • Aug-15-2022

    Dubai

  • Aug-22-2022

    Kuala Lumpur

  • Aug-22-2022

    Istanbul

  • Aug-22-2022

    Paris

  • Aug-22-2022

    Madrid

  • Aug-22-2022

    Geneva

  • Aug-22-2022

    Barcelona

  • Aug-29-2022

    London

  • Aug-29-2022

    Dubai

  • Sep-05-2022

    London

  • Sep-05-2022

    Dubai

  • Sep-12-2022

    Istanbul

  • Sep-12-2022

    Paris

  • Sep-12-2022

    Berlin

  • Sep-12-2022

    Barcelona

  • Sep-19-2022

    Kuala Lumpur

  • Sep-19-2022

    Madrid

  • Sep-19-2022

    Geneva

  • Sep-19-2022

    Amsterdam

  • Sep-26-2022

    London

  • Sep-26-2022

    Dubai

  • Oct-03-2022

    Istanbul

  • Oct-03-2022

    Madrid

  • Oct-03-2022

    Geneva

  • Oct-03-2022

    Amsterdam

  • Oct-03-2022

    Berlin

  • Oct-03-2022

    Dubai

  • Oct-10-2022

    Kuala Lumpur

  • Oct-10-2022

    Paris

  • Oct-10-2022

    London

  • Oct-10-2022

    Barcelona

  • Oct-17-2022

    Istanbul

  • Oct-17-2022

    Geneva

  • Oct-17-2022

    Amsterdam

  • Oct-17-2022

    Berlin

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    Paris

  • Oct-24-2022

    Madrid

  • Oct-24-2022

    London

  • Oct-24-2022

    Barcelona

  • Oct-31-2022

    Dubai

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Paris

  • Nov-07-2022

    Geneva

  • Nov-07-2022

    Amsterdam

  • Nov-07-2022

    Dubai

  • Nov-07-2022

    Barcelona

  • Nov-14-2022

    Istanbul

  • Nov-14-2022

    Madrid

  • Nov-14-2022

    London

  • Nov-14-2022

    Berlin

  • Nov-21-2022

    Kuala Lumpur

  • Nov-21-2022

    Paris

  • Nov-21-2022

    Geneva

  • Nov-21-2022

    Amsterdam

  • Nov-21-2022

    Barcelona

  • Nov-28-2022

    Istanbul

  • Nov-28-2022

    Madrid

  • Nov-28-2022

    London

  • Nov-28-2022

    Berlin

  • Nov-28-2022

    Dubai

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Dubai

  • Dec-05-2022

    Barcelona

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Istanbul

  • Dec-12-2022

    Madrid

  • Dec-12-2022

    London

  • Dec-12-2022

    Geneva

  • Dec-12-2022

    Amsterdam

  • Dec-12-2022

    Berlin

  • Dec-19-2022

    Dubai

  • Dec-20-2022

    Madrid

  • Dec-20-2022

    Geneva

  • Dec-20-2022

    Berlin

  • Dec-20-2022

    Dubai

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Istanbul

  • Dec-26-2022

    Paris

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    London

  • Dec-26-2022

    Geneva

  • Dec-26-2022

    Amsterdam

  • Dec-26-2022

    Berlin

  • Dec-26-2022

    Barcelona

  • Dec-27-2022

    Kuala Lumpur

  • Dec-27-2022

    Istanbul

  • Dec-27-2022

    Paris

  • Dec-27-2022

    London

  • Dec-27-2022

    Amsterdam

  • Dec-27-2022

    Barcelona

  • Jan-03-2023

    London

  • Jan-03-2023

    Dubai

  • Jan-10-2023

    Kuala Lumpur

  • Jan-10-2023

    Madrid

  • Jan-10-2023

    Amsterdam

  • Jan-10-2023

    Berlin

  • Jan-17-2023

    Istanbul

  • Jan-17-2023

    Paris

  • Jan-17-2023

    Geneva

  • Jan-17-2023

    Barcelona

  • Jan-24-2023

    London

  • Jan-24-2023

    Dubai

  • Feb-27-2023

    Kuala Lumpur

Course Details

Course Outline

5 days course


 
COO Roles and Responsibilities

 

  • COO Role and Responsibilities – open to interpretation; kinds of COO, definition is key to success
  • C Suite Interactions
  • Capability framework
  • Leadership and influence



Organisation and Governance
 
  • Corporate Governance – International and UK Corporate Governance Codes
  • Laws vs Governance
  • Directors and Boards of Directors – Effective Boards
  • Directors’ duties and responsibilities
  • Working with non executive directors
  • Diversity in the Boardroom
  • Legal Entity Management
  • Enterprise Risk Management
  • Regional Hub and Spoke Models
  • Parent Subsidiary relationship
  • Joint Ventures – challenges and management
  • Family Firms
  • Private Equity backed firms

Board Dynamics

 

  • Why Boards malfunction
  • Why executives fail
  • The Board evaluation and review
  • Role of the COO in working with peers
  • High performing Boards

 

 

COO Role in Strategy and Implementation
Formulating Strategy

 

  • The strategy Process
  • What makes a good strategist
  • Involvement
  • Framework for process
  • Delivering value
  • Case Study: Strategy Process, good strategy vs bad strategy
  • External analysis. Pestle,5 Forces
  • Probability/ Impact
  • Competitive landscape
  • Stakeholder Power/Interest
  • Key Success Factors and capabilities, VRIN
  • Developing strategic options
  • Ansoff Grid
  • Numerous other models
  • Innovation, Blue Ocean

 

Joint ventures and alliances
 
  • Acquisitions and mergers
  • Acquisition strategy
  • Why so many fail
  • Acquisition cases
  • Working on an acquisition
  • Implementation obstacles
  • Integrating businesses
  • Culture alignment
  • Drawing a blueprint for implementation
  • Strategy Implementation
  • Obstacles
  • Aligning Key Success Factors to KPI’s
  • Balanced Scorecard
  • Board Dashboard
  • Review process
  • Having the right strategic conversations

 

COO Role in Regulation and Reporting

 

  • Rationale, types, limitations of regulation
  • Principle Regulators
  • Key Issues and Regulatory Change
  • Regulatory Reporting
  • Compliance Processes
  • Environmental reporting
  • Ethics and social responsibility
  • Partnering with the Regulator


 

COO Role in Strategic Risk Evaluation
 
  • Types of Risk
  • The risk culture
  • Fraud, Bribery and Corruption – Bribery Act 2010, FCPA
  • Operational Risk Three Lines of Defence
  • KRIs and KPIs
  • Control Frameworks
  • Relations with Internal and External Audit
  • Managing a crisis

 

Tracking progress, measuring success and reviewing performancе
Maximising Shared Services Delivery

 

  • Compliance
  • Finance
  • Management Accounts and Statutory Financial Reports
  • Budgeting
  • Treasury
  • Role in Expense Management
  • Human Capital
  • Learning Organisation
  • Performance Management
  • Role of technology
  • Key takeaways and lessons learnt