Course Details
Course Outline
5 days course
Introduction to Healthcare Quality
- Evolution of Healthcare Quality.
- UK Healthcare System & Quality.
- Principles of Quality Improvement.
- Using Data for Performance Improvement.
- Culture and Leadership.
Introduction & Examination Review
- Identify the course purpose, module purpose and objectives, and resources.
- Determine the structure and process for the examination.
- Identify test taking tips.
- Recognize examination resources to use following the course.
Quality Leadership & Structure
- Identify the alignment between a quality program and organizational systems.
- Identify the quality role with credentialing, privileging, and quality oversight.
- Explain how accreditation, recognition programs, and continuous readiness activities provide quality oversight.
- Evaluate and integrate environmental safety programs.
- Recognize statutory and regulatory requirements and outside quality resources.
- Identify current and evolving quality practices.
- Identify steps to create a quality-driven culture.
Information Management
- Explain confidentiality principles and the impact of
- Health information management on quality.
- Explain types of information management systems.
- Identify data types and measurements.
- Determine how to collect, interpret, and use data.
- Identify statistical analysis methods.
- Apply performance improvement tools.
- Identify additional statistical techniques.
- Analyse data and report findings.
Performance Measurement & Process Improvement
- Plan for performance measurement and process
- improvement.
- Determine when and how to use teams for quality problems.
- Perform or coordinate risk management activities.
- Evaluate compliance with internal and external requirements.
- Identify how training and education support quality efforts.
- Communicate quality issues to staff and organization.
- Apply change management strategies and models.
Healthcare Safety
- Recognize patient safety goals and priorities.
- Identify the role of technology in patient safety.
- Identify the quality professional’s role in assisting with implementing patient safety activities.
Regulation, Accreditation and Continuous Readiness
- Review regulatory agencies and the impact of regulations on healthcare quality and safety.
- Understand accreditation, the value of accreditation, the accreditation process and examples of agencies offering accreditation.
- Examine continuous readiness activities including leadership commitment, individual accountability, organizational assessment and survey procedures.
