Operations Management and Development Training

Operations Improvement

• The importance of improvement in operations management
• Key elements of operations improvement
• Broad approaches to improvement
• Improvement techniques
• Managing the improvement process

Supply Chain Management: Purchasing and Inventory

• Definitions of logistics and supply chain management
• Purchasing within SCM - why it is important
• Purchasing within SCM - steps in the process and how to find suppliers
• Purchasing within SCM - documents in the process and when things go wrong

Supply Chain Management: Product Development and Production

• How to identify your target market
• Conducting primary and secondary market research and different methods that you can use
• Key stages of the product development process
• The production and scheduling process and different types of production, including job, batch and flow production

Supply Chain Management :  Product Distribution and Marketing

• Defining product distribution and different distribution channels
• Key individuals and parties involved in the distribution process
• Things to consider in the packaging and presentation of your product
• Deciding on delivery options for customers

Finance and Managing Costs

• The importance of finance and cost management to the field of operations management
• Some key financial terminology and documents
• The importance of and how to compile budgets, balance sheets and asset registers
• What depreciation is and some common ways in which to calculate it

 Working with Employees, Contractors and Other Workers

• An overview of different employment statuses, such as employed staff, contractors, subcontractors, agency workers and zero hours contracts
• Managing employed staff, including contractual clauses and statutory entitlements
• Contractors and subcontractors - advantages and disadvantages of using them and how to work with them in the best possible way
• Common clauses within contracts for services

An Introduction to Project Management

• What project management is and how it can relate to your role as an Operations Manager
• The five key phases of project management
• Examples of operations management projects, or common projects types that you may be involved in
• What SMART objectives are and how to write them

More Project Methodologies in Operations Management

• A definition of Six Sigma and its main principles
• Different tools and methodologies that you can use within the Six Sigma process
• Some strengths and potential weaknesses of the approach
• How to maximise the value of Six Sigma

Maintaining Quality in Operations Management

• Ways to ensure quality in the design and productions phases
• The important of quality assurance and quality control, including testing
• Features of the ISO 9000 standards for quality
• Types of quality defects and how to deal with them

Socially and Environmentally Responsible Operations Management

• An examination of corporate social responsibility and why it is an important initiative
• How to create an effective corporate social responsibility strategy
• A case study of a successful and wide-reaching CSR programme
• The characteristics of a sustainable or green business