Advanced Performance Improvement in Healthcare

Healthcare Management

Course Info

Duration: 1 Week

Type: In Classroom

Available Dates

Venue

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-11-2021

    Istanbul

  • Oct-11-2021

    Dubai

  • Oct-18-2021

    Paris

  • Oct-18-2021

    Geneva

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-15-2021

    Istanbul

  • Nov-15-2021

    Dubai

  • Nov-22-2021

    Paris

  • Nov-22-2021

    Geneva

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-20-2021

    Geneva

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-10-2022

    Istanbul

  • Jan-10-2022

    Dubai

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Geneva

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-14-2022

    Istanbul

  • Feb-14-2022

    Dubai

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-14-2022

    Istanbul

  • Mar-14-2022

    Dubai

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-11-2022

    Istanbul

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-25-2022

    Madrid

  • May-02-2022

    Kuala Lumpur

  • May-02-2022

    London

  • May-09-2022

    Istanbul

  • May-09-2022

    Dubai

  • May-16-2022

    Paris

  • May-16-2022

    Geneva

  • May-23-2022

    Madrid

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    London

  • June-13-2022

    Istanbul

  • June-13-2022

    Dubai

  • June-20-2022

    Paris

  • June-20-2022

    Geneva

  • June-27-2022

    Madrid

  • July-04-2022

    Kuala Lumpur

  • July-04-2022

    London

  • July-11-2022

    Istanbul

  • July-11-2022

    Dubai

  • July-18-2022

    Paris

  • July-18-2022

    Geneva

  • July-25-2022

    Madrid

Course Details

Course Outline

5 days course

 
The Business Case for Quality
 
  • Mandate for Improvement
  • Value Proposition: How Does Quality Relate to Performance?
  • How Do Organizations Measure the Value Proposition?
  • Measurement Is the Key to Performance Incentives
  • The Marketplace Wins in the End

 

Teams in Healthcare Performance Improvement
 
  • Teamwork Is Key for Improving Performance
  • Choosing a Project
  • Team Development
  • Application of the Team Approach
  • Steps in Creating Teams
  • Team Selection
  • Teamwork Tools

 

Process Tools
 
  • All Work Consists of Processes
  • What Is the Value Proposition?
  • Process Analysis Toolkit
  • Application of Improvement Tools

 

  Medical Informatics and Information Resources for Quality Improvement

 

  • What Is Medical Informatics and Why Is It Important?
  • Types of Measurement Systems
  • Microsystem Data
  • Medical Record Systems
  • Analysis Packages

 

Essentials of Statistical Thinking and Analysis

 

  • Art and Science of Statistical Thinking
  • Statistical Process Control Puts Statistical Thinking Into Practice
  • SPC Basics
  • Control Chart: Shewhart's Genius
  • Types of Control Charts
  • Choosing and Using Continuous Variable Charts
  • Limitations of SPC and "Bumps in the Road"
  • Analysis Packages for SPC
  • Approaches to Refining SPC Analyses
  • Barriers to Implementation of SPC
  • Advanced Statistical Tools

 

Approaches to Improvement - Standardization and Lean Process Management

 

  • Standardization: Is It Really a "Four-Letter Word"?
  • Principles of Lean Management
  • Lean Improvement Cycle
  • The Lean Toolbox
  • Application of Standardization: Clinical Practice Guidelines

 

 

 

Six Sigma - Principles and Applications in Health Care

 

  • Six Sigma: Tool for Process Effectiveness
  • History of Six Sigma
  • Basics of Six Sigma: Statistical Background
  • Six Sigma Metrics
  • Six Sigma Improvement Model (SSIM)
  • Voices of Six Sigma
  • Gauge Repeatability and Reproducibility
  • DMAIC: The Six Sigma Improvement Model
  • Design For Six Sigma: Starting Right
  • Discussion Questions
  • Additional Resources
  • References
  • Six Sigma Glossary

  

 

 

Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award

 

  • History and Background
  • Baldrige Organizational Structure
  • Baldrige Award Process
  • Baldrige Core Values
  • Baldrige Criteria: Basis for Evaluation
  • Structure of a Baldrige Application
  • Conducting a Self-Assessment