Writing Effective Policies and Procedures Training

Quality and Productivity

Course Info

Duration: 1 Week

Available Dates

Venue

  • June-21-2021

    Paris

  • June-28-2021

    Madrid

  • July-05-2021

    Kuala Lumpur

  • July-05-2021

    London

  • July-12-2021

    Istanbul

  • July-12-2021

    Dubai

  • July-19-2021

    Paris

  • July-26-2021

    Madrid

  • Aug-02-2021

    Kuala Lumpur

  • Aug-02-2021

    London

  • Aug-09-2021

    Istanbul

  • Aug-09-2021

    Dubai

  • Aug-16-2021

    Paris

  • Aug-23-2021

    Madrid

  • Sep-06-2021

    Kuala Lumpur

  • Sep-06-2021

    London

  • Sep-13-2021

    Istanbul

  • Sep-13-2021

    Dubai

  • Sep-20-2021

    Paris

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-11-2021

    Istanbul

  • Oct-11-2021

    Dubai

  • Oct-18-2021

    Paris

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-15-2021

    Istanbul

  • Nov-15-2021

    Dubai

  • Nov-22-2021

    Paris

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-10-2022

    Istanbul

  • Jan-10-2022

    Dubai

  • Jan-17-2022

    Paris

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-14-2022

    Istanbul

  • Feb-14-2022

    Dubai

  • Feb-21-2022

    Paris

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-14-2022

    Istanbul

  • Mar-14-2022

    Dubai

  • Mar-21-2022

    Paris

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-11-2022

    Istanbul

  • Apr-11-2022

    Dubai

  • Apr-18-2022

    Paris

  • Apr-25-2022

    Madrid

Course Details

Course Outline

5 days course

 

Introduction to Policy & Procedure Writing

 

  • Introduction
  • Why Policies are important
  • What makes a decent policy
  • The structure of policy and procedures
  • How to Start Writing Policies and Procedures
  • How to Write Procedures to Increase Control
  • Writing Procedures for Results

 

Setting up a Governance Policy Framework for Policies and Procedures

 

  • The legal and compliance role of Policies and Procedures
  • The review process and approval
  • The rationale of writing disclaimers
  • The role of policy and procedures
  • What needs to be included
  • Who should be included
  • The review process
  • The approval process
  • Writing styles
  • Incorporation and editing of different documents; integrating into one style

 

 Implementation of policy and procedures

 

  • Auditing and Monitoring policy and procedures
  • Maintaining a strategic distance from equivocalness
  • Quality Management Standards – ISO 900
  • Management Commitment: The Key to Getting Procedures Used
  • How to ensure staff compliance – holding users responsible
  • How to notify users
  • Special Cases
  • Notifying Managers first
  • Meeting Work Plans and Notification Forms
  • Resistance factors and Dealing with resistance

 

Standard Operating Procedures (SOPs) Format

 

  • Authorization, Production and Distribution of SOPs
  • Revising and Updating Policies and Procedures
  • Creating good manuals and handbooks
  • What to put in a manual or handbook
  • Design elements
  • Production elements
  • Distribution issues

 

Case Studies Analysis

 

  • Creating a Perfect document
  • Verification
  • Validation
  • Editing
  • Proofreading
  • Who Reviews?
  • Board/Delegated Authority Ratification and Review Process
  • Optional Group workshop/exercises
  • Group discussion
  • Course review/wrap-up