Credit Control and Debt Management

Course Info

Length: 2 Weeks

Type: In Classroom

Available Dates

Venue

  • Oct-21-2024

    Istanbul

  • Oct-21-2024

    Kuala Lumpur

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-18-2024

    Kuala Lumpur

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-16-2024

    Kuala Lumpur

  • Dec-23-2024

    Paris

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Singapore

  • Jan-06-2025

    Singapore

  • Jan-06-2025

    Paris

  • Jan-13-2025

    Amsterdam

  • Jan-13-2025

    London

  • Jan-20-2025

    Dubai

  • Jan-20-2025

    Barcelona

  • Jan-27-2025

    Istanbul

  • Jan-27-2025

    Kuala Lumpur

  • Feb-03-2025

    Paris

  • Feb-03-2025

    Singapore

  • Feb-10-2025

    Amsterdam

  • Feb-10-2025

    London

  • Feb-17-2025

    Dubai

  • Feb-17-2025

    Barcelona

  • Feb-24-2025

    Kuala Lumpur

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Singapore

  • Mar-03-2025

    Paris

  • Mar-10-2025

    Amsterdam

  • Mar-10-2025

    London

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Kuala Lumpur

  • Mar-24-2025

    Istanbul

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Paris

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-21-2025

    Barcelona

  • Apr-21-2025

    Dubai

  • Apr-28-2025

    Istanbul

  • Apr-28-2025

    Kuala Lumpur

  • May-05-2025

    Singapore

  • May-05-2025

    Paris

  • May-12-2025

    London

  • May-12-2025

    Amsterdam

  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Kuala Lumpur

  • May-26-2025

    Istanbul

  • June-02-2025

    Singapore

  • June-02-2025

    Paris

  • June-09-2025

    London

  • June-09-2025

    Amsterdam

  • June-16-2025

    Barcelona

  • June-16-2025

    Dubai

  • June-23-2025

    Istanbul

  • June-30-2025

    Paris

  • June-30-2025

    Kuala Lumpur

  • June-30-2025

    Singapore

  • July-07-2025

    Singapore

  • July-07-2025

    Paris

  • July-14-2025

    London

  • July-14-2025

    Amsterdam

  • July-21-2025

    Barcelona

  • July-21-2025

    Dubai

  • July-28-2025

    Kuala Lumpur

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Singapore

  • Aug-04-2025

    Paris

  • Aug-11-2025

    Amsterdam

  • Aug-11-2025

    London

  • Aug-18-2025

    Barcelona

  • Aug-18-2025

    Dubai

  • Aug-25-2025

    Istanbul

  • Aug-25-2025

    Kuala Lumpur

  • Sep-01-2025

    Singapore

  • Sep-01-2025

    Paris

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Barcelona

  • Sep-15-2025

    Dubai

  • Sep-22-2025

    Istanbul

  • Sep-29-2025

    Kuala Lumpur

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Singapore

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    London

  • Oct-13-2025

    Amsterdam

  • Oct-20-2025

    Dubai

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Istanbul

  • Oct-27-2025

    Kuala Lumpur

  • Nov-03-2025

    Singapore

  • Nov-03-2025

    Paris

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-17-2025

    Dubai

  • Nov-17-2025

    Barcelona

  • Nov-24-2025

    Istanbul

  • Nov-24-2025

    Kuala Lumpur

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    Amsterdam

  • Dec-08-2025

    London

  • Dec-15-2025

    Barcelona

  • Dec-15-2025

    Dubai

  • Dec-22-2025

    Istanbul

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Kuala Lumpur

  • Dec-29-2025

    Singapore

Course Details

Course Outline

10 days course

 

 Credit

 

  • Cutting down on credit; 

  • Bad debts; and Sales discounts.

 

Is My Customer Credit Worthy?

 

  • Credit application form;

  •  Trade references; Bankers references; 

  • Credit checks; and Credit insurance.

 

Credit Control Routines
 
  • Terms and conditions of sale; Interest; 

  • Invoices and Aged debt analysis and debt turn.

 

 
Debt Recovery Through the Courts
 
  • The Courts and their powers of collection; and 3 track system

  • Statutory Demands, Insolvency and Bankruptcy

  • Winding up petitions; 

  • Voluntary arrangements; and Administration orders.

 

 

 
VAT & Tax Relief for Bad Debts

 

  • What VAT relief is available?; 

  • How to claim relief; and Tax relief.

  • Credit Checking Agencies

  • An explanation of what credit checking agencies do; 

  • The information they hold and How to use their services.

 

Factoring Companies

 

  • A history of factoring; an explanation of how their products work; 

  •  The services they can offer.

 

 Specialist Legal Services
 
  • What services are on offer; and How to use their services effectively?

  • The Courts : How and when it is appropriate to use the courts;

  •  Advice on applying for legal resolution; 

  • The 3 track system; Small Claims Track;

  •  Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.

 

Telephone Communication
 
  • Telephone skills; 

  • Handling problems and objections;

  •  Dealing with difficult customers and controlling anger; and How to gain commitment to pay.

 

Written Communication

 

  • When to choice written forms of communication; 

  • Email verses letters and When is each format appropriate Sample letters (Request for payment ) 

  • Demand for payment and Legal demand for payment).

 

How to Deal with Customer Responses

 

  • Common responses and excuses;

  •  How to reply to customer responses; and How to gain commitment

Course Video