Customer - Focused Selling Strategies

Course Info

Date: May-23-2022

Length: 1 Week

City: Dubai

Fees: 3,900

Type: In Classroom

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  • July-11-2022

    Dubai

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    Munich

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    London

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    Kuala Lumpur

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    Munich

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    London

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    Kuala Lumpur

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    Munich

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    London

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    Kuala Lumpur

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  • June-20-2023

    Amsterdam

  • June-20-2023

    Barcelona

  • June-20-2023

    Munich

  • June-27-2023

    London

Course Details

Course Outline

5 days course

 

Communication and Interpersonal Skills Development
 
  • Listening and Questioning Skills to uncover Customer Expectations
  • Telephone and Voicemail Selling Techniques
  • Words and Tones to Avoid
  • Engaging your Customer’s preferred “learning style”
  • Interpreting the meaning of Nonverbal Communication
  • How to Identify a Customer’s “buying style” 

 

Principles of Persuasion and Negotiation to Increase Sales Effectiveness
 
  • Reasons Why Customers Don’t Buy
  • Dr. Robert Cialdni’s Principles of Persuasion
  • Selling with Emotion not Logic
  • Value Selling: Selling Benefits not Features
  • Win-Win Negotiation Strategies to gain Customer Agreement
  • How to Overcome Sales Objections and Customer Procrastination

 

Harnessing the Power of Social Media to Make More Sales 
 
  • Benefits of using Social Media to Increase Sales 
  • Keeping-up with Changing Technology
  • 10 Smart Ways to Increase Online Sales through Social Media
  • How to Avoid Social Media Selling Mistakes
  • Social Media Best Practices for Sales Professionals
  • Leveraging Blogs, Twitter, Facebook, YouTube, and LinkedIn

 

Delivering Superior Customer-Focused Service After the Sale   
 
  • The 7 Traits of Highly-successful Salespeople
  • Using Customer Service to Generate Sales
  • The 4 Cornerstones of Customer Service Excellence
  • How to Work with Difficult and Demanding Customers
  • Going the “extra mile” to exceed Customer Service Expectations
  • Getting Feedback from Customer Satisfaction Surveys

 

Developing Your Customer-Focused Selling Action Plan 
 
  • Handling Rejection with a Positive Mental Attitude
  • Prospecting and New Business Development
  • SMART Goals for Business and Personal Development 
  • Time Management Tips to Increase Daily Productivity
  • Stress Management Techniques
  • Creating an Action Plan

Course Video