Crisis Management and Response Measures

Course Info

Date: May-23-2022

Length: 1 Week

City: Dubai

Fees: 3,900

Type: In Classroom

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  • Feb-07-2023

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    Kuala Lumpur

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    Istanbul

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    Singapore

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    Munich

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    Kuala Lumpur

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    London

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    Amsterdam

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    Kuala Lumpur

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    Zurich

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    Munich

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    Amsterdam

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    London

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    Kuala Lumpur

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    Amsterdam

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    Munich

  • June-20-2023

    Istanbul

  • June-27-2023

    Zurich

  • June-27-2023

    London

Course Details

Course Outline

5 days course

 

Evaluate, Mitigate and Responding to Challenges

 

  • Understanding Strategic Crisis Management.
  • Consider the complete range of risks to your organisation.
  • CMT and ERT - Roles & Responsibilities.
  • Issues management, master this before it becomes a Crisis.
  • Who else inside and outside the organisation should be involved?
  • Five deadly Leadership behaviours & Six winning strategies.
  • Understanding 'denial-curve' and 'group-think' syndromes.

 

Planning & Security, who and what else should be considered?

 

  • Security Management & Asset Protection.
  • Case Studies, why some companies fail, and others survive?
  • Based on the previous module, self-evaluation questionnaire.
  • Developing, improving & implementing Emergency Response Plans.
  • Business Continuity Management (BCM) Strategies.
  • Case Study and Workshop.

 

 

Crisis Communications & Incident On-Scene Management
 
  • Incident Command Systems (ICS).
  • On Scene Crisis Management, essential elements for success.
  • Emergency Communication Centres, avoiding the ten most common mistakes.
  • Reputation Management - Managing Social Media.
  • Press Conference & step by step guidance on how to conduct TV interviews.
  • Case Study.
  • Exercise: Crisis Communications Strategy.

 

 

The Human Factor - What Can Go Right and What can go Wrong
 
  • Alerting and Warning.
  • Evacuation Strategies.
  • Major Incident Simulation - Role Playing Workshop.
  • Psychological & Welfare concerns in Crisis Management.
  • How to improve staff morale and confidence in the process.
  • Questionnaire, are your batteries in good condition?
  • Corporate Case Study – when the board get it wrong.

 

Crisis Management Plan Testing, Training and Exercising
 
  • Case Studies x 3 with the same root cause, are we learning?
  • Exercises: a programme of learning and of validating plans and procedures.
  • How to get advantageous results from an exercise.
  • Post Incident evaluations, de-briefing skills, managing hot & cold de-briefs.
  • Critique report writing, executive summaries and key recommendations.
  • Closing the loop. Implementing recommendations, continuing the process.

Course Video