Professional Collection Manager (PCM)

Course Info

Date: Dec-02-2024

Length: 1 Week

City: Dubai

Fees: 3,960

Type: In Classroom

the date is no longer available,
kindly check other dates from the table below

Available Dates

  • Dec-23-2024

    Dubai

  • Jan-20-2025

    Dubai

  • Feb-17-2025

    Dubai

  • Mar-17-2025

    Dubai

  • Apr-21-2025

    Dubai

  • May-19-2025

    Dubai

  • June-16-2025

    Dubai

  • July-21-2025

    Dubai

  • Aug-18-2025

    Dubai

  • Sep-15-2025

    Dubai

  • Oct-20-2025

    Dubai

  • Nov-17-2025

    Dubai

  • Dec-15-2025

    Dubai

Dates in Other Venues

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Kuala Lumpur

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Singapore

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Singapore

  • Jan-13-2025

    London

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Barcelona

  • Jan-27-2025

    Kuala Lumpur

  • Jan-27-2025

    Istanbul

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    London

  • Feb-10-2025

    Amsterdam

  • Feb-17-2025

    Barcelona

  • Feb-24-2025

    Kuala Lumpur

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Paris

  • Mar-03-2025

    Singapore

  • Mar-10-2025

    London

  • Mar-10-2025

    Amsterdam

  • Mar-17-2025

    Barcelona

  • Mar-24-2025

    Istanbul

  • Mar-24-2025

    Kuala Lumpur

  • Apr-07-2025

    Paris

  • Apr-07-2025

    Singapore

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-21-2025

    Barcelona

  • Apr-28-2025

    Istanbul

  • Apr-28-2025

    Kuala Lumpur

  • May-05-2025

    Singapore

  • May-05-2025

    Paris

  • May-12-2025

    Amsterdam

  • May-12-2025

    London

  • May-19-2025

    Barcelona

  • May-26-2025

    Kuala Lumpur

  • May-26-2025

    Istanbul

  • June-02-2025

    Singapore

  • June-02-2025

    Paris

  • June-09-2025

    Amsterdam

  • June-09-2025

    London

  • June-16-2025

    Barcelona

  • June-23-2025

    Kuala Lumpur

  • June-30-2025

    Paris

  • June-30-2025

    Istanbul

  • June-30-2025

    Singapore

  • July-07-2025

    Paris

  • July-07-2025

    Singapore

  • July-14-2025

    Amsterdam

  • July-14-2025

    London

  • July-21-2025

    Barcelona

  • July-28-2025

    Kuala Lumpur

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Singapore

  • Aug-04-2025

    Paris

  • Aug-11-2025

    London

  • Aug-11-2025

    Amsterdam

  • Aug-18-2025

    Barcelona

  • Aug-25-2025

    Kuala Lumpur

  • Aug-25-2025

    Istanbul

  • Sep-01-2025

    Singapore

  • Sep-01-2025

    Paris

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Barcelona

  • Sep-22-2025

    Kuala Lumpur

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Istanbul

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    Amsterdam

  • Oct-13-2025

    London

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Kuala Lumpur

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Paris

  • Nov-03-2025

    Singapore

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-17-2025

    Barcelona

  • Nov-24-2025

    Kuala Lumpur

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    London

  • Dec-08-2025

    Amsterdam

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Kuala Lumpur

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Istanbul

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

Exceptional Leadership

 

  • Recognize the basic principles of effective leadership.
  • Manage difficult situations appropriately.
  • Prioritize your roles and responsibilities.
  • Set goals and strategies for strengthening your leadership skills.
Building High Performing Teams

 

  • Build relationships on your team that nurture communication, collaboration and trust.
  • Create a vision, purpose and values with your team.
  • Set strategic and shared goals that foster commitment and accountability.
  • Identify the roles and work processes of your team members.
  • Implement conflict resolution techniques.
  • Set agreed upon ground rules for the team.
  • Hold effective meetings that end with results.
Successful Hiring Strategies | Effective Performance Management

 

  • Identify the right person to fill the position and objectively choose a candidate.
  • Compose effective, valuable and legal interview questions.
  • Access community and online resources for recruiting.
  • Identify Key Result Areas (KRAs) and Key Performance Indicators (KPIs).
  • Write effective performance evaluations.
  • Deliver effective feedback, coaching, and/or corrective action.
Introduction to Collection Industry Compliance

 

  • Identify the primary regulators and laws within the scope of the debt collection industry.
  • Describe the benefits of implementing a compliance program with an effective Compliance Management System (CMS).
  • Allocate talent, time, and other resources effectively by clearly defining compliance roles and responsibilities.
  • Apply the three stages of the Compliance Cycle when developing a CMS.
  • Use the ACA Compliance Checklist (and other resources) to plan and document compliance activities.
Managing the Collection Floor

 

  • Describe effective inventory management strategies.
  • Operate a compliant collection floor.
  • Develop key performance indicators (KPIs) to measure performance.
  • Develop and understand efficient, effective, and compliant practices for the collection floor.
  • CASE STUDIES | Previous year exam questions

Course Video