Professional Collection Specialist Designation (PCS)

Course Info

Date: Dec-02-2024

Length: 1 Week

City: Dubai

Fees: 3,970

Type: In Classroom

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Available Dates

  • Dec-30-2024

    Dubai

  • Jan-27-2025

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    Paris

  • Dec-15-2025

    Amsterdam

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    London

  • Dec-29-2025

    Kuala Lumpur

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    Barcelona

Course Details

Course Outline

5 days course

FDCPA Essentials for the ARM Industry

 

  • FDCPA Essentials
  • Understanding the consumer’s rights
  • Responsibilities under the FDCPA as a professional debt collector
FDCPA Essentials for the ARM Industry-2

 

  • The Fair Debt Collection Practices Act
  • Identify restrictions on the method and timing of collection communications.
  • Explain the purpose of the FDCPA and its implementing Regulation F.
  • Identify the conditions and restrictions on the timing and method of collection communications with consumers.
Right Party Contact (“RPC”)

 

  • Determine a Right Party Contact (“RPC”) with whom you may discuss the debt
  • Limited Content Message (“LCM”)
  • Mini-Miranda Disclosure
  • Recognize and respond to consumer communication preferences, disputes, and attorney involvement
  • Name the two federal agencies that enforce the FDCPA and explain the consequences of violations
Essential Collection Skills and Techniques

 

  • Human Communication is our Business
  • Build Rapport; Conquer Interference
  • Ready, Set, Goal! Steps to Success
Essential Collection Skills and Techniques-2

 

  • Verify the Consumer
  • Identify Yourself
  • Request Payment in Full
  • Pause
  • Ask About and Listen for Challenges
  • Negotiate Solutions
  • Confirm Arrangements
  • Close the Call
  • Previous Exam Questions | CASE STUDIES