Advanced Employee Relations Training

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Oct-28-2024

    Kuala Lumpur

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Barcelona

  • Nov-11-2024

    Dubai

  • Nov-18-2024

    Amsterdam

  • Nov-18-2024

    London

  • Nov-25-2024

    Kuala Lumpur

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Kuala Lumpur

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    Paris

  • Jan-06-2025

    Singapore

  • Jan-06-2025

    Paris

  • Jan-13-2025

    Amsterdam

  • Jan-13-2025

    London

  • Jan-20-2025

    Dubai

  • Jan-20-2025

    Barcelona

  • Jan-27-2025

    Istanbul

  • Jan-27-2025

    Kuala Lumpur

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    London

  • Feb-10-2025

    Amsterdam

  • Feb-17-2025

    Barcelona

  • Feb-17-2025

    Dubai

  • Feb-24-2025

    Istanbul

  • Feb-24-2025

    Kuala Lumpur

  • Mar-03-2025

    Paris

  • Mar-03-2025

    Singapore

  • Mar-10-2025

    Amsterdam

  • Mar-10-2025

    London

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Istanbul

  • Mar-24-2025

    Kuala Lumpur

  • Apr-07-2025

    Singapore

  • Apr-07-2025

    Paris

  • Apr-14-2025

    London

  • Apr-14-2025

    Amsterdam

  • Apr-21-2025

    Barcelona

  • Apr-21-2025

    Dubai

  • Apr-28-2025

    Kuala Lumpur

  • Apr-28-2025

    Istanbul

  • May-05-2025

    Paris

  • May-05-2025

    Singapore

  • May-12-2025

    Amsterdam

  • May-12-2025

    London

  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Istanbul

  • May-26-2025

    Kuala Lumpur

  • June-02-2025

    Singapore

  • June-02-2025

    Paris

  • June-09-2025

    Amsterdam

  • June-09-2025

    London

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-23-2025

    Kuala Lumpur

  • June-30-2025

    Singapore

  • June-30-2025

    Istanbul

  • June-30-2025

    Paris

  • July-07-2025

    Paris

  • July-07-2025

    Singapore

  • July-14-2025

    London

  • July-14-2025

    Amsterdam

  • July-21-2025

    Barcelona

  • July-21-2025

    Dubai

  • July-28-2025

    Istanbul

  • July-28-2025

    Kuala Lumpur

  • Aug-04-2025

    Singapore

  • Aug-04-2025

    Paris

  • Aug-11-2025

    London

  • Aug-11-2025

    Amsterdam

  • Aug-18-2025

    Barcelona

  • Aug-18-2025

    Dubai

  • Aug-25-2025

    Kuala Lumpur

  • Aug-25-2025

    Istanbul

  • Sep-01-2025

    Paris

  • Sep-01-2025

    Singapore

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Dubai

  • Sep-15-2025

    Barcelona

  • Sep-22-2025

    Kuala Lumpur

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Istanbul

  • Sep-29-2025

    Paris

  • Oct-06-2025

    Paris

  • Oct-06-2025

    Singapore

  • Oct-13-2025

    London

  • Oct-13-2025

    Amsterdam

  • Oct-20-2025

    Dubai

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Kuala Lumpur

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Singapore

  • Nov-03-2025

    Paris

  • Nov-10-2025

    London

  • Nov-10-2025

    Amsterdam

  • Nov-17-2025

    Dubai

  • Nov-17-2025

    Barcelona

  • Nov-24-2025

    Istanbul

  • Nov-24-2025

    Kuala Lumpur

  • Dec-01-2025

    Paris

  • Dec-01-2025

    Singapore

  • Dec-08-2025

    Amsterdam

  • Dec-08-2025

    London

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Kuala Lumpur

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Istanbul

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

 

Introduction to Employee Relations (ER)
 
  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers

 

Managing Performance of Employees
 
  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance

 

Responsibilities of ER Counsellors
 
  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to

 

Grievances vs Complaints vs Whining
 
  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance

 

Resolution of Disputes:
 
  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”

Course Video