Job Proficiency and Performance

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    Kuala Lumpur

  • Dec-23-2024

    Amsterdam

  • Dec-30-2024

    London

  • Dec-30-2024

    Istanbul

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Singapore

  • Jan-13-2025

    London

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Barcelona

  • Jan-20-2025

    Dubai

  • Jan-27-2025

    Kuala Lumpur

  • Jan-27-2025

    Istanbul

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    London

  • Feb-10-2025

    Amsterdam

  • Feb-17-2025

    Barcelona

  • Feb-17-2025

    Dubai

  • Feb-24-2025

    Kuala Lumpur

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Paris

  • Mar-03-2025

    Singapore

  • Mar-10-2025

    London

  • Mar-10-2025

    Amsterdam

  • Mar-17-2025

    Dubai

  • Mar-17-2025

    Barcelona

  • Mar-24-2025

    Istanbul

  • Mar-24-2025

    Kuala Lumpur

  • Apr-07-2025

    Paris

  • Apr-07-2025

    Singapore

  • Apr-14-2025

    Amsterdam

  • Apr-14-2025

    London

  • Apr-21-2025

    Dubai

  • Apr-21-2025

    Barcelona

  • Apr-28-2025

    Istanbul

  • Apr-28-2025

    Kuala Lumpur

  • May-05-2025

    Singapore

  • May-05-2025

    Paris

  • May-12-2025

    Amsterdam

  • May-12-2025

    London

  • May-19-2025

    Barcelona

  • May-19-2025

    Dubai

  • May-26-2025

    Kuala Lumpur

  • May-26-2025

    Istanbul

  • June-02-2025

    Singapore

  • June-02-2025

    Paris

  • June-09-2025

    Amsterdam

  • June-09-2025

    London

  • June-16-2025

    Barcelona

  • June-16-2025

    Dubai

  • June-23-2025

    Kuala Lumpur

  • June-30-2025

    Paris

  • June-30-2025

    Istanbul

  • June-30-2025

    Singapore

  • July-07-2025

    Paris

  • July-07-2025

    Singapore

  • July-14-2025

    Amsterdam

  • July-14-2025

    London

  • July-21-2025

    Barcelona

  • July-21-2025

    Dubai

  • July-28-2025

    Kuala Lumpur

  • July-28-2025

    Istanbul

  • Aug-04-2025

    Singapore

  • Aug-04-2025

    Paris

  • Aug-11-2025

    London

  • Aug-11-2025

    Amsterdam

  • Aug-18-2025

    Dubai

  • Aug-18-2025

    Barcelona

  • Aug-25-2025

    Kuala Lumpur

  • Aug-25-2025

    Istanbul

  • Sep-01-2025

    Singapore

  • Sep-01-2025

    Paris

  • Sep-08-2025

    Amsterdam

  • Sep-08-2025

    London

  • Sep-15-2025

    Barcelona

  • Sep-15-2025

    Dubai

  • Sep-22-2025

    Kuala Lumpur

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Istanbul

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    Amsterdam

  • Oct-13-2025

    London

  • Oct-20-2025

    Dubai

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Kuala Lumpur

  • Oct-27-2025

    Istanbul

  • Nov-03-2025

    Paris

  • Nov-03-2025

    Singapore

  • Nov-10-2025

    Amsterdam

  • Nov-10-2025

    London

  • Nov-17-2025

    Barcelona

  • Nov-17-2025

    Dubai

  • Nov-24-2025

    Kuala Lumpur

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    London

  • Dec-08-2025

    Amsterdam

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Kuala Lumpur

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Istanbul

  • Dec-29-2025

    Singapore

Course Details

Course Outline

5 days course

 

Performing at Work
 

– Introducing the 4 key stages of managing performance
– The practices on which effective performance management is built
– The responsibilities of the individual and management
– Setting the standards – behavioural and performance
– How can we define good performance?
– Agreeing goals and objectives
– Knowledge, Skill, Attitude and Behaviour and introducing the Competency approach

 

Adult Learning

 

– Adult learning for work and learning styles, including self-assessment questionnaire.
– Conscious Competence Model.
– Methods of enabling learning and whole loop learning.
– Transferring learning to the job including the effective use of coaching and giving feedback.
– Johari Window.
– The training cycles.
– Ensuring recall.
– Delegate Motivation.

 

Training and Skill Mastery
 

– Continuous Improvement importance.
– Training or Development – defining both.
– Recognising Competencies to meet current job requirements.
– Learning objectives and personal development options.
– Designing training for recall and behavioural change, knowledge transfer methods.
– The importance of Pre and Post-course evaluations.
– Measuring the results of a training intervention.
– Development Plans effective usage.

 

Managing Performance at Work
 

– Purpose, characteristics, and use of the Performance Appraisal.
– The Annual Performance Review process.
– Collecting data (Performance and Behavioural) for the Appraisal.
– Setting and agreeing on Quantitative v Qualitative Objectives – SMART Objectives.
– Behaviours are important too – how the job gets done. Setting standards for behaviours at work.
– Measuring progress against objectives.
– Regular performance monitoring and assessment techniques.
– Formal management of poor performance – the disciplinary process.

 

Improving Job Performance- Performance Discussions (Behaviour-based).

 

– How to address any performance gaps.
– The effectiveness of “Ask” rather than “Tell”.
– Coaching Methods – the GROW Model and the characteristics of a coaching session.
– Motivational and Developmental feedback.
– Giving and receiving regular on-the-job feedback.
– Identifying Good Performance and motivational feedback.
– Identifying and responding to underperformance.

Course Video