Balanced Scorecard Professional

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Paris

  • July-22-2024

    Dubai

  • July-29-2024

    Singapore

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-05-2024

    Barcelona

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Barcelona

  • Sep-02-2024

    Dubai

  • Sep-09-2024

    Amsterdam

  • Sep-09-2024

    London

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    London

  • Oct-14-2024

    Amsterdam

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    Amsterdam

  • Nov-11-2024

    London

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

Introduction

 

  • Introductions, expectations, and participant knowledge
  • Workshop objectives
  • Agenda, schedule, and logistics
  • Definitions and references
  • Introduction to the examples, case study
  • Group exercises
  • performance measurement
Building a Scorecard System

 

  • Introduction to performance management and measurements
  • Balanced scorecard concept, origin and history
  • Reasons for undertaking a balanced scorecard project
  • Similarities and differences among BSC and other performance systems
  • Advantages of using BSC performance systems
  • Contrast private sector, public agency and nonprofit use of scorecards
  • Key questions the BSC seeks to answer
  • The nine-step methodology for building and implementing a balanced scorecard project i.e. Assessment, Strategy, Strategic Objectives, Strategy Mapping, Performance Measures and Targets, and Strategic Initiatives
  • Guidelines for assembling the Scorecard Components Scorecard roll-out and example
Implementing a Balanced Scorecard

 

  • Aligning strategy and work throughout the organization
  • Implementing the scorecard system
  • Automation, cascading and evolution
  • Collecting, verify and validating performance data
  • Transforming data into information
  • Software options for managing performance information
  • Cascading the scorecard throughout the organization
  • Employee motivation
  • Linking strategy to resource decisions
  • Linking performance to rewards
  • Using performance information to improve organization performance
  • The scorecard as a learning framework
Communication and Change Management

 

  • Engaging employee hearts and minds
  • The internal change journeys
  • Leading sustainable change
  • Guidelines for communicating scorecard plans and results
Facilitating the Scorecard Process
 
  • Challenges
  • Basic elements of facilitation
  • Decision-making methods

 

Course Video