Credit Control and Debt Management

Course Info

Length: 2 Weeks

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Feb-26-2024

    Paris

  • Feb-26-2024

    Singapore

  • Mar-04-2024

    Dubai

  • Mar-04-2024

    Barcelona

  • Mar-11-2024

    London

  • Mar-11-2024

    Amsterdam

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Paris

  • Mar-25-2024

    Singapore

  • Apr-01-2024

    Barcelona

  • Apr-01-2024

    Dubai

  • Apr-08-2024

    Amsterdam

  • Apr-08-2024

    London

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Dubai

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Barcelona

  • Apr-29-2024

    Singapore

  • May-06-2024

    Dubai

  • May-06-2024

    Barcelona

  • May-13-2024

    London

  • May-13-2024

    Amsterdam

  • May-20-2024

    Istanbul

  • May-27-2024

    Paris

  • May-27-2024

    Singapore

  • June-03-2024

    Barcelona

  • June-03-2024

    Dubai

  • June-10-2024

    Amsterdam

  • June-10-2024

    London

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Dubai

  • July-01-2024

    Barcelona

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Dubai

  • July-22-2024

    Paris

  • July-29-2024

    Singapore

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    Amsterdam

  • Sep-09-2024

    London

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Singapore

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    London

  • Oct-14-2024

    Amsterdam

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Dubai

  • Nov-04-2024

    Barcelona

  • Nov-11-2024

    Amsterdam

  • Nov-11-2024

    London

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Paris

  • Nov-25-2024

    Singapore

  • Dec-02-2024

    Barcelona

  • Dec-02-2024

    Dubai

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Singapore

Course Details

Course Outline

10 days course

 

 Credit

 

  • Cutting down on credit; 

  • Bad debts; and Sales discounts.

 

Is My Customer Credit Worthy?

 

  • Credit application form;

  •  Trade references; Bankers references; 

  • Credit checks; and Credit insurance.

 

Credit Control Routines
 
  • Terms and conditions of sale; Interest; 

  • Invoices and Aged debt analysis and debt turn.

 

 
Debt Recovery Through the Courts
 
  • The Courts and their powers of collection; and 3 track system

  • Statutory Demands, Insolvency and Bankruptcy

  • Winding up petitions; 

  • Voluntary arrangements; and Administration orders.

 

 

 
VAT & Tax Relief for Bad Debts

 

  • What VAT relief is available?; 

  • How to claim relief; and Tax relief.

  • Credit Checking Agencies

  • An explanation of what credit checking agencies do; 

  • The information they hold and How to use their services.

 

Factoring Companies

 

  • A history of factoring; an explanation of how their products work; 

  •  The services they can offer.

 

 Specialist Legal Services
 
  • What services are on offer; and How to use their services effectively?

  • The Courts : How and when it is appropriate to use the courts;

  •  Advice on applying for legal resolution; 

  • The 3 track system; Small Claims Track;

  •  Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.

 

Telephone Communication
 
  • Telephone skills; 

  • Handling problems and objections;

  •  Dealing with difficult customers and controlling anger; and How to gain commitment to pay.

 

Written Communication

 

  • When to choice written forms of communication; 

  • Email verses letters and When is each format appropriate Sample letters (Request for payment ) 

  • Demand for payment and Legal demand for payment).

 

How to Deal with Customer Responses

 

  • Common responses and excuses;

  •  How to reply to customer responses; and How to gain commitment

Course Video