Customer - Focused Selling Strategies

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Feb-26-2024

    Dubai

  • Feb-26-2024

    Barcelona

  • Mar-04-2024

    London

  • Mar-04-2024

    Amsterdam

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Singapore

  • Mar-18-2024

    Paris

  • Mar-25-2024

    Barcelona

  • Mar-25-2024

    Dubai

  • Apr-01-2024

    Amsterdam

  • Apr-01-2024

    London

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Singapore

  • Apr-15-2024

    Paris

  • Apr-22-2024

    Dubai

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Amsterdam

  • May-06-2024

    London

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Barcelona

  • May-27-2024

    Dubai

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Dubai

  • July-29-2024

    Barcelona

  • Aug-05-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Singapore

  • Aug-19-2024

    Paris

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

 

Communication and Interpersonal Skills Development
 
  • Listening and Questioning Skills to uncover Customer Expectations
  • Telephone and Voicemail Selling Techniques
  • Words and Tones to Avoid
  • Engaging your Customer’s preferred “learning style”
  • Interpreting the meaning of Nonverbal Communication
  • How to Identify a Customer’s “buying style” 

 

Principles of Persuasion and Negotiation to Increase Sales Effectiveness
 
  • Reasons Why Customers Don’t Buy
  • Dr. Robert Cialdni’s Principles of Persuasion
  • Selling with Emotion not Logic
  • Value Selling: Selling Benefits not Features
  • Win-Win Negotiation Strategies to gain Customer Agreement
  • How to Overcome Sales Objections and Customer Procrastination

 

Harnessing the Power of Social Media to Make More Sales 
 
  • Benefits of using Social Media to Increase Sales 
  • Keeping-up with Changing Technology
  • 10 Smart Ways to Increase Online Sales through Social Media
  • How to Avoid Social Media Selling Mistakes
  • Social Media Best Practices for Sales Professionals
  • Leveraging Blogs, Twitter, Facebook, YouTube, and LinkedIn

 

Delivering Superior Customer-Focused Service After the Sale   
 
  • The 7 Traits of Highly-successful Salespeople
  • Using Customer Service to Generate Sales
  • The 4 Cornerstones of Customer Service Excellence
  • How to Work with Difficult and Demanding Customers
  • Going the “extra mile” to exceed Customer Service Expectations
  • Getting Feedback from Customer Satisfaction Surveys

 

Developing Your Customer-Focused Selling Action Plan 
 
  • Handling Rejection with a Positive Mental Attitude
  • Prospecting and New Business Development
  • SMART Goals for Business and Personal Development 
  • Time Management Tips to Increase Daily Productivity
  • Stress Management Techniques
  • Creating an Action Plan

Course Video