Excellence in Customer Care for Healthcare

Course Info

Length: 3 Days

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Amsterdam

  • Mar-11-2024

    London

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Paris

  • Mar-25-2024

    Singapore

  • Apr-01-2024

    Dubai

  • Apr-01-2024

    Barcelona

  • Apr-08-2024

    London

  • Apr-08-2024

    Amsterdam

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Singapore

  • Apr-22-2024

    Dubai

  • Apr-29-2024

    Paris

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Dubai

  • May-06-2024

    Barcelona

  • May-13-2024

    Amsterdam

  • May-13-2024

    London

  • May-20-2024

    Istanbul

  • May-27-2024

    Singapore

  • May-27-2024

    Paris

  • June-03-2024

    Dubai

  • June-03-2024

    Barcelona

  • June-10-2024

    London

  • June-10-2024

    Amsterdam

  • June-17-2024

    Istanbul

  • June-24-2024

    Paris

  • June-24-2024

    Singapore

  • July-01-2024

    Barcelona

  • July-01-2024

    Dubai

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Singapore

  • July-22-2024

    Dubai

  • July-29-2024

    Paris

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Paris

  • Aug-26-2024

    Singapore

  • Sep-02-2024

    Barcelona

  • Sep-02-2024

    Dubai

  • Sep-09-2024

    Amsterdam

  • Sep-09-2024

    London

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Barcelona

  • Oct-07-2024

    Dubai

  • Oct-14-2024

    London

  • Oct-14-2024

    Amsterdam

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Paris

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Singapore

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

3 days course

Fundamentals of Customer Care in Healthcare

  • The importance of Customer Care in Healthcare
  • First Impressions: The Essentials of Professionalism
  • Basic Communication Skills in Arabic and English
  • The Healthcare Provider-Patient Relationship
  • Cultural Sensitivity in Healthcare
  • Activity: Role-playing common scenarios

Effective Communication and Empathy

  • Active Listening and Expressing Empathy
  • Communicating with Clarity in Arabic and English
  • Handling Language Barriers and Translations
  • Dealing with Sensitive Topics
  • Patient Confidentiality and Ethics
  • Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

  • Managing Emotional and Difficult Situations
  • Complaint Handling and Conflict Resolution
  • Gathering and Utilizing Patient Feedback
  • Best Practices for Continuous Improvement in Customer Care
  • Developing a Patient-Centric Culture
  • Activity: Interactive Case Studies and Group Discussions

Course Video