Excellence in Customer Care for Healthcare

Available Dates

Sep-16-2024

Kuala Lumpur
Oct-21-2024

Kuala Lumpur
Nov-18-2024

Kuala Lumpur
Dec-16-2024

Kuala Lumpur

Dates in Other Venues

Sep-09-2024

Amsterdam
Sep-09-2024

London
Sep-16-2024

Istanbul
Sep-23-2024

Dubai
Sep-23-2024

Singapore
Sep-30-2024

Barcelona
Sep-30-2024

Paris
Oct-07-2024

Dubai
Oct-07-2024

Barcelona
Oct-14-2024

London
Oct-14-2024

Amsterdam
Oct-21-2024

Istanbul
Oct-28-2024

Singapore
Oct-28-2024

Paris
Nov-04-2024

Barcelona
Nov-04-2024

Dubai
Nov-11-2024

Amsterdam
Nov-11-2024

London
Nov-18-2024

Istanbul
Nov-25-2024

Singapore
Nov-25-2024

Paris
Dec-02-2024

Dubai
Dec-02-2024

Barcelona
Dec-09-2024

Amsterdam
Dec-09-2024

London
Dec-16-2024

Istanbul
Dec-23-2024

Singapore
Dec-23-2024

Dubai
Dec-30-2024

Paris
Dec-30-2024

Barcelona

Course Details

This intensive 3-day program is designed to equip healthcare professionals with the essential skills and knowledge to deliver outstanding customer care in both Arabic and English. Through practical exercises, role-playing, and case studies, participants will learn how to communicate effectively, handle sensitive situations, and understand cultural nuances in a healthcare environment.

Upon completion of this course, attendees should be able to:

Understand the fundamentals of customer care in the healthcare industry.
Communicate effectively with patients and their families in both Arabic and English.
Demonstrate empathy and cultural sensitivity in interactions.
Address sensitive and emotional situations with professionalism.
Utilize patient feedback to improve customer care standards.

This course is ideal for:

Healthcare professionals including doctors, nurses, and administrative staff.
Customer service representatives in healthcare settings.
Healthcare managers aiming to improve customer experience.
Medical students and trainees.
Individuals interested in bilingual customer care within healthcare.

Our courses in Kuala Lumpur take place at the following location :

Level 32 , Menara Prestige, 1, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Once you register, we will subsequently send you the course details, including the location, trainer, and other logistical information.

Pay Attention, Please! The course location at our offices is subject to availability. Should our office be unavailable, we will secure an alternative nearby venue and promptly inform you of the change. The exact time and location will be confirmed one week prior to the course commencement.

Course Outline

3 days course

Day 1

Day 2

Day 3

Fundamentals of Customer Care in Healthcare

The importance of Customer Care in Healthcare
First Impressions: The Essentials of Professionalism
Basic Communication Skills in Arabic and English
The Healthcare Provider-Patient Relationship
Cultural Sensitivity in Healthcare
Activity: Role-playing common scenarios

Effective Communication and Empathy

Active Listening and Expressing Empathy
Communicating with Clarity in Arabic and English
Handling Language Barriers and Translations
Dealing with Sensitive Topics
Patient Confidentiality and Ethics
Activity: Creating a Comfortable Environment for Diverse Patient Groups

Addressing Challenges and Continuous Improvement

Managing Emotional and Difficult Situations
Complaint Handling and Conflict Resolution
Gathering and Utilizing Patient Feedback
Best Practices for Continuous Improvement in Customer Care
Developing a Patient-Centric Culture
Activity: Interactive Case Studies and Group Discussions

Excellence in Customer Care for Healthcare

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