Advanced Quality Excellence and Facilities Management

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-18-2024

    Kuala Lumpur

  • Apr-15-2024

    Kuala Lumpur

  • May-20-2024

    Kuala Lumpur

  • June-17-2024

    Kuala Lumpur

  • July-15-2024

    Kuala Lumpur

  • Aug-19-2024

    Kuala Lumpur

  • Sep-16-2024

    Kuala Lumpur

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    Dubai

  • Mar-04-2024

    Barcelona

  • Mar-11-2024

    Amsterdam

  • Mar-11-2024

    London

  • Mar-18-2024

    Istanbul

  • Mar-25-2024

    Singapore

  • Mar-25-2024

    Paris

  • Apr-01-2024

    Barcelona

  • Apr-01-2024

    Dubai

  • Apr-08-2024

    Amsterdam

  • Apr-08-2024

    London

  • Apr-15-2024

    Istanbul

  • Apr-22-2024

    Dubai

  • Apr-22-2024

    Paris

  • Apr-29-2024

    Singapore

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Barcelona

  • May-06-2024

    Dubai

  • May-13-2024

    Amsterdam

  • May-13-2024

    London

  • May-20-2024

    Istanbul

  • May-27-2024

    Singapore

  • May-27-2024

    Paris

  • June-03-2024

    Barcelona

  • June-03-2024

    Dubai

  • June-10-2024

    Amsterdam

  • June-10-2024

    London

  • June-17-2024

    Istanbul

  • June-24-2024

    Singapore

  • June-24-2024

    Paris

  • July-01-2024

    Barcelona

  • July-01-2024

    Dubai

  • July-08-2024

    Amsterdam

  • July-08-2024

    London

  • July-15-2024

    Istanbul

  • July-22-2024

    Paris

  • July-22-2024

    Dubai

  • July-29-2024

    Barcelona

  • July-29-2024

    Singapore

  • Aug-05-2024

    Barcelona

  • Aug-05-2024

    Dubai

  • Aug-12-2024

    Amsterdam

  • Aug-12-2024

    London

  • Aug-19-2024

    Istanbul

  • Aug-26-2024

    Singapore

  • Aug-26-2024

    Paris

  • Sep-02-2024

    Dubai

  • Sep-02-2024

    Barcelona

  • Sep-09-2024

    London

  • Sep-09-2024

    Amsterdam

  • Sep-16-2024

    Istanbul

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    Paris

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Singapore

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Singapore

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    London

  • Dec-09-2024

    Amsterdam

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Singapore

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

 

Operations Management impact on Organizational Governance
 
  • Ensuring compliance
  • Continuous improvement techniques

 

Operations Management Reporting
 
  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery
Sustainable Operations Management
 
  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications

 

Understanding Quality
 
  • Management and quality
  • The price of quality
  • People, processes and systems
  • The Total Quality Management philosophy
Quality Management Leadership
 
  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

 

The Six-level Model of TQM Adoption
 
  • Level 1 – Uncommitted
  • Level 2 – Drifters
  • Level 3 – Tool-pushers
  • Level 4 – Improvers
  • Level 5 – Award-winners
  • Level 6 – World-class
Design for Quality
 
  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

 

Quality Management – the HR Factor
 
  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality
Quality Management in the Supply Chain
 
  • Purchasing practice in quality management
  • Customer-supplier relationships
  • From contract to partnership
  • Innovation in the supply chain
  • The chain of interdependence

 

Quality Management Tools, Systems and Techniques
 
  • Basic tools and techniques
  • Failure mode, effect and criticality analysis (FMECA)
  • Statistical process control (SPC)
  • Improving maintenance performance

Course Video