Advanced Quality Excellence and Facilities Management

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Oct-21-2024

    Kuala Lumpur

  • Nov-18-2024

    Kuala Lumpur

  • Dec-16-2024

    Kuala Lumpur

  • Jan-13-2025

    Kuala Lumpur

  • Feb-10-2025

    Kuala Lumpur

  • Mar-10-2025

    Kuala Lumpur

  • Apr-14-2025

    Kuala Lumpur

  • May-12-2025

    Kuala Lumpur

  • June-09-2025

    Kuala Lumpur

  • July-14-2025

    Kuala Lumpur

  • Aug-11-2025

    Kuala Lumpur

  • Sep-08-2025

    Kuala Lumpur

  • Oct-13-2025

    Kuala Lumpur

  • Nov-10-2025

    Kuala Lumpur

  • Dec-08-2025

    Kuala Lumpur

Dates in Other Venues

  • Oct-07-2024

    Dubai

  • Oct-07-2024

    Barcelona

  • Oct-14-2024

    Amsterdam

  • Oct-14-2024

    London

  • Oct-21-2024

    Istanbul

  • Oct-28-2024

    Paris

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    Barcelona

  • Nov-04-2024

    Dubai

  • Nov-11-2024

    London

  • Nov-11-2024

    Amsterdam

  • Nov-18-2024

    Istanbul

  • Nov-25-2024

    Singapore

  • Nov-25-2024

    Paris

  • Dec-02-2024

    Dubai

  • Dec-02-2024

    Barcelona

  • Dec-09-2024

    Amsterdam

  • Dec-09-2024

    London

  • Dec-16-2024

    Istanbul

  • Dec-23-2024

    Dubai

  • Dec-23-2024

    Paris

  • Dec-30-2024

    Barcelona

  • Dec-30-2024

    Singapore

  • Jan-06-2025

    Dubai

  • Jan-06-2025

    Barcelona

  • Jan-13-2025

    Istanbul

  • Jan-20-2025

    Paris

  • Jan-20-2025

    Singapore

  • Jan-27-2025

    London

  • Jan-27-2025

    Amsterdam

  • Feb-03-2025

    Dubai

  • Feb-03-2025

    Barcelona

  • Feb-10-2025

    Istanbul

  • Feb-17-2025

    Singapore

  • Feb-17-2025

    Paris

  • Feb-24-2025

    Amsterdam

  • Feb-24-2025

    London

  • Mar-03-2025

    Barcelona

  • Mar-03-2025

    Dubai

  • Mar-10-2025

    Istanbul

  • Mar-17-2025

    Singapore

  • Mar-17-2025

    Paris

  • Mar-24-2025

    Amsterdam

  • Mar-24-2025

    London

  • Apr-07-2025

    Barcelona

  • Apr-07-2025

    Dubai

  • Apr-14-2025

    Istanbul

  • Apr-21-2025

    Singapore

  • Apr-21-2025

    Paris

  • Apr-28-2025

    London

  • Apr-28-2025

    Amsterdam

  • May-05-2025

    Dubai

  • May-05-2025

    Barcelona

  • May-12-2025

    Istanbul

  • May-19-2025

    Paris

  • May-19-2025

    Singapore

  • May-26-2025

    Amsterdam

  • May-26-2025

    London

  • June-02-2025

    Dubai

  • June-02-2025

    Barcelona

  • June-09-2025

    Istanbul

  • June-16-2025

    Paris

  • June-16-2025

    Singapore

  • June-23-2025

    Amsterdam

  • June-30-2025

    Dubai

  • June-30-2025

    Barcelona

  • June-30-2025

    London

  • July-07-2025

    Barcelona

  • July-07-2025

    Dubai

  • July-14-2025

    Istanbul

  • July-21-2025

    Paris

  • July-21-2025

    Singapore

  • July-28-2025

    London

  • July-28-2025

    Amsterdam

  • Aug-04-2025

    Barcelona

  • Aug-04-2025

    Dubai

  • Aug-11-2025

    Istanbul

  • Aug-18-2025

    Singapore

  • Aug-18-2025

    Paris

  • Aug-25-2025

    London

  • Aug-25-2025

    Amsterdam

  • Sep-01-2025

    Dubai

  • Sep-01-2025

    Barcelona

  • Sep-08-2025

    Istanbul

  • Sep-15-2025

    Singapore

  • Sep-15-2025

    Paris

  • Sep-22-2025

    Amsterdam

  • Sep-29-2025

    Barcelona

  • Sep-29-2025

    Dubai

  • Sep-29-2025

    London

  • Oct-06-2025

    Barcelona

  • Oct-06-2025

    Dubai

  • Oct-13-2025

    Istanbul

  • Oct-20-2025

    Singapore

  • Oct-20-2025

    Paris

  • Oct-27-2025

    Amsterdam

  • Oct-27-2025

    London

  • Nov-03-2025

    Barcelona

  • Nov-03-2025

    Dubai

  • Nov-10-2025

    Istanbul

  • Nov-17-2025

    Singapore

  • Nov-17-2025

    Paris

  • Nov-24-2025

    London

  • Nov-24-2025

    Amsterdam

  • Dec-01-2025

    Barcelona

  • Dec-01-2025

    Dubai

  • Dec-08-2025

    Istanbul

  • Dec-15-2025

    Singapore

  • Dec-15-2025

    Paris

  • Dec-22-2025

    Amsterdam

  • Dec-29-2025

    Barcelona

  • Dec-29-2025

    Dubai

  • Dec-29-2025

    London

Course Details

Course Outline

5 days course

 

Operations Management impact on Organizational Governance
 
  • Ensuring compliance
  • Continuous improvement techniques

 

Operations Management Reporting
 
  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery
Sustainable Operations Management
 
  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications

 

Understanding Quality
 
  • Management and quality
  • The price of quality
  • People, processes and systems
  • The Total Quality Management philosophy
Quality Management Leadership
 
  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

 

The Six-level Model of TQM Adoption
 
  • Level 1 – Uncommitted
  • Level 2 – Drifters
  • Level 3 – Tool-pushers
  • Level 4 – Improvers
  • Level 5 – Award-winners
  • Level 6 – World-class
Design for Quality
 
  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

 

Quality Management – the HR Factor
 
  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality
Quality Management in the Supply Chain
 
  • Purchasing practice in quality management
  • Customer-supplier relationships
  • From contract to partnership
  • Innovation in the supply chain
  • The chain of interdependence

 

Quality Management Tools, Systems and Techniques
 
  • Basic tools and techniques
  • Failure mode, effect and criticality analysis (FMECA)
  • Statistical process control (SPC)
  • Improving maintenance performance

Course Video