Advanced Performance Improvement in Healthcare

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    London

  • Mar-04-2024

    Amsterdam

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Paris

  • Mar-18-2024

    Singapore

  • Mar-25-2024

    Barcelona

  • Mar-25-2024

    Dubai

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Singapore

  • Apr-15-2024

    Paris

  • Apr-22-2024

    Dubai

  • Apr-29-2024

    Barcelona

  • May-06-2024

    London

  • May-06-2024

    Amsterdam

  • May-13-2024

    Istanbul

  • May-20-2024

    Singapore

  • May-20-2024

    Paris

  • May-27-2024

    Barcelona

  • May-27-2024

    Dubai

  • June-03-2024

    London

  • June-03-2024

    Amsterdam

  • June-10-2024

    Istanbul

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    Dubai

  • July-29-2024

    Barcelona

  • Aug-05-2024

    London

  • Aug-05-2024

    Amsterdam

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Singapore

  • Aug-19-2024

    Paris

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    Amsterdam

  • Sep-02-2024

    London

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    Dubai

  • Sep-30-2024

    Barcelona

  • Oct-07-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Singapore

  • Oct-21-2024

    Paris

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Paris

  • Nov-18-2024

    Singapore

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

 
The Business Case for Quality
 
  • Mandate for Improvement
  • Value Proposition: How Does Quality Relate to Performance?
  • How Do Organizations Measure the Value Proposition?
  • Measurement Is the Key to Performance Incentives
  • The Marketplace Wins in the End

 

Teams in Healthcare Performance Improvement
 
  • Teamwork Is Key for Improving Performance
  • Choosing a Project
  • Team Development
  • Application of the Team Approach
  • Steps in Creating Teams
  • Team Selection
  • Teamwork Tools

 

Process Tools
 
  • All Work Consists of Processes
  • What Is the Value Proposition?
  • Process Analysis Toolkit
  • Application of Improvement Tools

 

  Medical Informatics and Information Resources for Quality Improvement

 

  • What Is Medical Informatics and Why Is It Important?
  • Types of Measurement Systems
  • Microsystem Data
  • Medical Record Systems
  • Analysis Packages

 

Essentials of Statistical Thinking and Analysis

 

  • Art and Science of Statistical Thinking
  • Statistical Process Control Puts Statistical Thinking Into Practice
  • SPC Basics
  • Control Chart: Shewhart's Genius
  • Types of Control Charts
  • Choosing and Using Continuous Variable Charts
  • Limitations of SPC and "Bumps in the Road"
  • Analysis Packages for SPC
  • Approaches to Refining SPC Analyses
  • Barriers to Implementation of SPC
  • Advanced Statistical Tools

 

Approaches to Improvement - Standardization and Lean Process Management

 

  • Standardization: Is It Really a "Four-Letter Word"?
  • Principles of Lean Management
  • Lean Improvement Cycle
  • The Lean Toolbox
  • Application of Standardization: Clinical Practice Guidelines

 

 

 

Six Sigma - Principles and Applications in Health Care

 

  • Six Sigma: Tool for Process Effectiveness
  • History of Six Sigma
  • Basics of Six Sigma: Statistical Background
  • Six Sigma Metrics
  • Six Sigma Improvement Model (SSIM)
  • Voices of Six Sigma
  • Gauge Repeatability and Reproducibility
  • DMAIC: The Six Sigma Improvement Model
  • Design For Six Sigma: Starting Right
  • Discussion Questions
  • Additional Resources
  • References
  • Six Sigma Glossary

  

 

 

Alignment and Integration of Performance Improvement Systems - the Malcolm Baldrige National Quality Award

 

  • History and Background
  • Baldrige Organizational Structure
  • Baldrige Award Process
  • Baldrige Core Values
  • Baldrige Criteria: Basis for Evaluation
  • Structure of a Baldrige Application
  • Conducting a Self-Assessment

Course Video