Implementing Best Practices in Multi-shift Operations

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-11-2024

    Kuala Lumpur

  • Apr-08-2024

    Kuala Lumpur

  • May-13-2024

    Kuala Lumpur

  • June-10-2024

    Kuala Lumpur

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-04-2024

    London

  • Mar-04-2024

    Amsterdam

  • Mar-11-2024

    Istanbul

  • Mar-18-2024

    Singapore

  • Mar-18-2024

    Paris

  • Mar-25-2024

    Barcelona

  • Mar-25-2024

    Dubai

  • Apr-01-2024

    London

  • Apr-01-2024

    Amsterdam

  • Apr-08-2024

    Istanbul

  • Apr-15-2024

    Singapore

  • Apr-15-2024

    Paris

  • Apr-22-2024

    Dubai

  • Apr-22-2024

    London

  • Apr-29-2024

    Amsterdam

  • Apr-29-2024

    Barcelona

  • May-06-2024

    Amsterdam

  • May-06-2024

    London

  • May-13-2024

    Istanbul

  • May-20-2024

    Paris

  • May-20-2024

    Singapore

  • May-27-2024

    Dubai

  • May-27-2024

    Barcelona

  • June-03-2024

    Amsterdam

  • June-03-2024

    London

  • June-10-2024

    Istanbul

  • June-17-2024

    Singapore

  • June-17-2024

    Paris

  • June-24-2024

    Barcelona

  • June-24-2024

    Dubai

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Paris

  • July-15-2024

    Singapore

  • July-22-2024

    London

  • July-22-2024

    Dubai

  • July-29-2024

    Amsterdam

  • July-29-2024

    Barcelona

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Dubai

  • Aug-26-2024

    Barcelona

  • Sep-02-2024

    London

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Paris

  • Sep-16-2024

    Singapore

  • Sep-23-2024

    Dubai

  • Sep-23-2024

    London

  • Sep-30-2024

    Barcelona

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Dubai

  • Oct-28-2024

    Barcelona

  • Nov-04-2024

    London

  • Nov-04-2024

    Amsterdam

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Barcelona

  • Nov-25-2024

    Dubai

  • Dec-02-2024

    London

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    London

  • Dec-23-2024

    Dubai

  • Dec-30-2024

    Amsterdam

  • Dec-30-2024

    Barcelona

Course Details

Course Outline

5 days course

 

 

Understanding the issues associated with shift working
 
  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues

 

Effective Communications, Effective Shift Handover & Continuity of Operation
 
  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and Start of shift meetings
  • Teamwork
  • Effective standard operating procedures
  • Training and developing Shift Teams

 

Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations

 

  • Evolution of the role of supervisor
  • Training and developing effective supervisors 
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA

 

Dealing with Fatigue, Pros and Cons of Different Shift Systems

 

  • The body clock and circadian rhythms
  • Causes of fatigue & Fatigue Countermeasures
  • Ergonomics
  • History of shift working 
  • Alternative Shift Schedules
  • Analysis of delegates' shift schedules and issues 

 

 

Dealing with People Issues on Shift

 

  • Managing performance
  • Dealing with poor performance
  • Improving Motivation and Counseling
  • Discipline
  • Consistency of approach

Course Video