Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-08-2024

    Kuala Lumpur

  • Aug-12-2024

    Kuala Lumpur

  • Sep-09-2024

    Kuala Lumpur

  • Oct-14-2024

    Kuala Lumpur

  • Nov-11-2024

    Kuala Lumpur

  • Dec-09-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    Paris

  • June-17-2024

    Singapore

  • June-24-2024

    Dubai

  • June-24-2024

    Barcelona

  • July-01-2024

    London

  • July-01-2024

    Amsterdam

  • July-08-2024

    Istanbul

  • July-15-2024

    Singapore

  • July-15-2024

    Paris

  • July-22-2024

    London

  • July-22-2024

    Barcelona

  • July-29-2024

    Dubai

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Amsterdam

  • Aug-05-2024

    London

  • Aug-12-2024

    Istanbul

  • Aug-19-2024

    Paris

  • Aug-19-2024

    Singapore

  • Aug-26-2024

    Barcelona

  • Aug-26-2024

    Dubai

  • Sep-02-2024

    London

  • Sep-02-2024

    Amsterdam

  • Sep-09-2024

    Istanbul

  • Sep-16-2024

    Singapore

  • Sep-16-2024

    Paris

  • Sep-23-2024

    London

  • Sep-23-2024

    Barcelona

  • Sep-30-2024

    Amsterdam

  • Sep-30-2024

    Dubai

  • Oct-07-2024

    London

  • Oct-07-2024

    Amsterdam

  • Oct-14-2024

    Istanbul

  • Oct-21-2024

    Paris

  • Oct-21-2024

    Singapore

  • Oct-28-2024

    Barcelona

  • Oct-28-2024

    Dubai

  • Nov-04-2024

    Amsterdam

  • Nov-04-2024

    London

  • Nov-11-2024

    Istanbul

  • Nov-18-2024

    Singapore

  • Nov-18-2024

    Paris

  • Nov-25-2024

    Dubai

  • Nov-25-2024

    Barcelona

  • Dec-02-2024

    Amsterdam

  • Dec-02-2024

    London

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-23-2024

    London

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 

The Road Towards Excellence

 

  • The Ingredients of Sustainable Improvement.
  • Defining the Burning Platform.
  • The Committed to Excellence (C2E) Journey.
  • What is Excellence?
  • Mapping Stakeholders and their Expectations.

 

The EFQM Excellence Model

 

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR.
  • Phases of Excellence.
  • The 5 Enablers of the Model.
  • Conducting a Self-Assessment.

 

Prioritizing Opportunities to Improve

 

  • Prioritizing the Output of Self-Assessment.
  • Using Pareto Analysis.
  • Improve versus Maintain versus Reduce.
  • Assessing Impact versus Ease.

 

Managing Improvement Projects

 

  • The Six Phases of a Project.
  • Project Success Criteria.
  • Using RADAR to Implement Improvements.
  • Preparing for the Site Visit in C2E.
  • The Role of Validator.

 

Putting the Model into Practice

 

  • Using the Quick Check Tool.
  • Creating Annual Action Plans.

Course Video