European Foundation for Quality Management (EFQM)

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • July-29-2024

    Kuala Lumpur

  • Aug-05-2024

    Kuala Lumpur

  • Sep-02-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-07-2024

    Kuala Lumpur

  • Nov-04-2024

    Kuala Lumpur

  • Dec-02-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • July-22-2024

    Istanbul

  • July-22-2024

    London

  • July-29-2024

    Amsterdam

  • Aug-05-2024

    Istanbul

  • Aug-12-2024

    Singapore

  • Aug-12-2024

    Paris

  • Aug-19-2024

    Dubai

  • Aug-19-2024

    Barcelona

  • Aug-26-2024

    London

  • Aug-26-2024

    Amsterdam

  • Sep-02-2024

    Istanbul

  • Sep-09-2024

    Paris

  • Sep-09-2024

    Singapore

  • Sep-16-2024

    Barcelona

  • Sep-16-2024

    Dubai

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    London

  • Sep-30-2024

    Amsterdam

  • Oct-07-2024

    Istanbul

  • Oct-14-2024

    Paris

  • Oct-14-2024

    Singapore

  • Oct-21-2024

    Barcelona

  • Oct-21-2024

    Dubai

  • Oct-28-2024

    London

  • Oct-28-2024

    Amsterdam

  • Nov-04-2024

    Istanbul

  • Nov-11-2024

    Singapore

  • Nov-11-2024

    Paris

  • Nov-18-2024

    Dubai

  • Nov-18-2024

    Barcelona

  • Nov-25-2024

    Amsterdam

  • Nov-25-2024

    London

  • Dec-02-2024

    Istanbul

  • Dec-09-2024

    Paris

  • Dec-09-2024

    Singapore

  • Dec-16-2024

    Barcelona

  • Dec-16-2024

    Dubai

  • Dec-23-2024

    Istanbul

  • Dec-23-2024

    London

  • Dec-30-2024

    Amsterdam

Course Details

Course Outline

5 days course

 

Fundamentals of the EFQM Model

 

  • Understanding the need for change
  • Understanding the 8 basic concepts for excellence
  • Understanding the 9 Excellence model concept
  • Benefits of the RADAR logic( use for reviewing the performance of an organization)

 

RADAR Logic and its Applications

 

  • Elements of the RADAR logic model
  • Use of RADAR with Enablers
  • Use of RADAR with Results
  • Learn the methods of providing feedback to management
  • Analysing the performance

 

EFQM and Levels of Excellence

 

  • Characteristics for excellence
  • How to move towards excellence?
  • Recognized EFQM schemes

 

DMAIC Methodology

 

  • Understanding the DMAIC model – (Define, measure, analyse, improve and Control)
  • How to implement the DMAIC model?
  • Improve performance using DMAIC model
  • Proven methods of Problem solving

 

Documentation for EFQM Model Management

 

  • Elements of an EFQM model management document
  • Understanding the importance of using Enabler map for detail approaches
  • Business Excellence matrix and self-assessment
  • Review of the course and “Question and Answer session”

Course Video