Strategic Quality Management

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • Mar-25-2024

    Kuala Lumpur

  • Apr-29-2024

    Kuala Lumpur

  • May-27-2024

    Kuala Lumpur

  • June-24-2024

    Kuala Lumpur

  • July-29-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-30-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-30-2024

    Kuala Lumpur

Dates in Other Venues

  • Mar-11-2024

    Dubai

  • Mar-11-2024

    Barcelona

  • Mar-18-2024

    London

  • Mar-18-2024

    Amsterdam

  • Mar-25-2024

    Istanbul

  • Apr-01-2024

    Paris

  • Apr-01-2024

    Singapore

  • Apr-08-2024

    Barcelona

  • Apr-08-2024

    Dubai

  • Apr-15-2024

    London

  • Apr-15-2024

    Amsterdam

  • Apr-22-2024

    Singapore

  • Apr-22-2024

    Istanbul

  • Apr-29-2024

    Paris

  • May-06-2024

    Paris

  • May-06-2024

    Singapore

  • May-13-2024

    Barcelona

  • May-13-2024

    Dubai

  • May-20-2024

    London

  • May-20-2024

    Amsterdam

  • May-27-2024

    Istanbul

  • June-03-2024

    Singapore

  • June-03-2024

    Paris

  • June-10-2024

    Barcelona

  • June-10-2024

    Dubai

  • June-17-2024

    Amsterdam

  • June-17-2024

    London

  • June-24-2024

    Istanbul

  • July-01-2024

    Amsterdam

  • July-01-2024

    London

  • July-01-2024

    Singapore

  • July-01-2024

    Paris

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    London

  • July-15-2024

    Amsterdam

  • July-22-2024

    Istanbul

  • July-22-2024

    Singapore

  • July-29-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Dubai

  • Aug-12-2024

    Barcelona

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Barcelona

  • Sep-09-2024

    Dubai

  • Sep-16-2024

    London

  • Sep-16-2024

    Amsterdam

  • Sep-23-2024

    Istanbul

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-07-2024

    Paris

  • Oct-14-2024

    Dubai

  • Oct-14-2024

    Barcelona

  • Oct-21-2024

    Amsterdam

  • Oct-21-2024

    London

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Paris

  • Nov-04-2024

    Singapore

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    London

  • Nov-18-2024

    Amsterdam

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Paris

  • Dec-02-2024

    Singapore

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    Amsterdam

  • Dec-16-2024

    London

  • Dec-23-2024

    Singapore

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Paris

Course Details

Course Outline

5 days course

 

Strategic quality management and strategic thinking

 

  • Quality evolution and concepts
  • Dimensions of product quality
  • Dimensions of service quality
  • Quality management system: the components
  • The core principles of strategic quality management
  • Strategic deployment of quality frameworks and excellence awards
  • European Foundation for Quality Management (EFQM)
  • Evaluation of strategic management
  • Strategic thinking versus strategic planning in quality departments
  • The strategic planning and control process
  • Benefits of strategic management to the quality professional
  • Barriers of strategic implementation
  • The building blocks of strategic planning

 

Analysis of the environment

 

  • Situation analysis tools in quality departments
  • Quality stakeholders analysis
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying critical success factors in quality
  • Key result areas and key performance indicators
  • Core competencies and core values

 

Targets and Innovative Strategies

 

  • Setting targets for quality department
  • Concept of objectives of “Financial” vs “Non-Financial”
  • How to attain excellence in strategic quality management
  • Case studies on strategies of quality management in quality departments
  • Importance of key result areas in quality department

 

Planning for “Vision to Action”

 

  • How to move your vision to action?
  • Methods of creating quality related advantages/initiatives
  • Effective action plans
  • How to connect targets, strategies, action plans and budgets?
  • Plan for quality department



 

 

Monitoring the Achievement of Quality Management Strategies

 

  • How to achieve control in quality?
  • Understanding the key result areas and using it to create KPI’s
  • How to set goals/targets
  • Keeping a balanced scorecard for the quality department
  • Using Key Result Areas (KRAs) to create KPIs for process control
  • Examples on quality KPIs
  • Types of Measures
  • Quality dashboard
  • The balanced scorecard for the quality department

Course Video