Digital Transformation of Products and Services

Course Info

Length: 1 Week

City: Kuala Lumpur

Type: In Classroom

Available Dates

  • June-24-2024

    Kuala Lumpur

  • July-22-2024

    Kuala Lumpur

  • Aug-26-2024

    Kuala Lumpur

  • Sep-23-2024

    Kuala Lumpur

  • Oct-28-2024

    Kuala Lumpur

  • Nov-25-2024

    Kuala Lumpur

  • Dec-23-2024

    Kuala Lumpur

Dates in Other Venues

  • June-17-2024

    London

  • June-17-2024

    Amsterdam

  • June-24-2024

    Istanbul

  • July-01-2024

    Paris

  • July-01-2024

    Singapore

  • July-08-2024

    Barcelona

  • July-08-2024

    Dubai

  • July-15-2024

    Amsterdam

  • July-15-2024

    London

  • July-22-2024

    Singapore

  • July-29-2024

    Istanbul

  • July-29-2024

    Paris

  • Aug-05-2024

    Singapore

  • Aug-05-2024

    Paris

  • Aug-12-2024

    Barcelona

  • Aug-12-2024

    Dubai

  • Aug-19-2024

    London

  • Aug-19-2024

    Amsterdam

  • Aug-26-2024

    Istanbul

  • Sep-02-2024

    Singapore

  • Sep-02-2024

    Paris

  • Sep-09-2024

    Barcelona

  • Sep-09-2024

    Dubai

  • Sep-16-2024

    Amsterdam

  • Sep-16-2024

    London

  • Sep-23-2024

    Singapore

  • Sep-30-2024

    Paris

  • Sep-30-2024

    Istanbul

  • Oct-07-2024

    Paris

  • Oct-07-2024

    Singapore

  • Oct-14-2024

    Barcelona

  • Oct-14-2024

    Dubai

  • Oct-21-2024

    London

  • Oct-21-2024

    Amsterdam

  • Oct-28-2024

    Istanbul

  • Nov-04-2024

    Singapore

  • Nov-04-2024

    Paris

  • Nov-11-2024

    Dubai

  • Nov-11-2024

    Barcelona

  • Nov-18-2024

    Amsterdam

  • Nov-18-2024

    London

  • Nov-25-2024

    Istanbul

  • Dec-02-2024

    Singapore

  • Dec-02-2024

    Paris

  • Dec-09-2024

    Barcelona

  • Dec-09-2024

    Dubai

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Singapore

  • Dec-30-2024

    Istanbul

  • Dec-30-2024

    Paris

Course Details

Course Outline

5 days course

 

Introduction to Digital Transformation
 
  • What is Digital Transformation?
  • Tradition Linear Value Chain
  • Homing and Switching Costs
  • Two Sided-Networks

 

Digital Transformation Domains
 
  • Customers
  • Competition
  • Data
  • Innovation
  • Value

 

 

Digital Risk and the Future of Finance

 

  • Just in time
  • Technology factors
  • Managing the digital estate
  • The data journey
  • Digitising finance departments
  • The finance function
  • Fraud and compliance risks
  • On the horizon
  • A vision of the future

 

Customer Service

 

  • Digitising products and services explained
  • Market needs
  • Keeping customers happy
  • Customer focus
  • Missed opportunities
  • Entering a new market

 

Products and Services

 

  • Customising products
  • Adding value
  • Rolls Royce
  • Grocery retail and convenience
  • Identifying risks
  • Common risks
  • Using your data
  • Skills, credibility and digital infrastructure

 

New Business Models

 

  • New business models
  • Digitising products and services Q&A
  • Moving online
  • Managing communication channels
  • Measurement and KPIs
  • Managing online reputation
  • Justification of expenditure
  • Are you a marketing guru?

Course Video