Administrative, Personal Assistant and Secretarial Duties

Course Info

Date: Nov-04-2024

Length: 1 Week

City: London

Fees: 4,250

Type: In Classroom

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Available Dates

  • Dec-02-2024

    London

  • Dec-30-2024

    London

  • Jan-27-2025

    London

  • Feb-24-2025

    London

  • Mar-24-2025

    London

  • Apr-28-2025

    London

  • May-26-2025

    London

  • June-30-2025

    London

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    London

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    London

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    London

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    London

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    London

  • Dec-29-2025

    London

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  • Nov-18-2024

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  • Nov-18-2024

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  • Nov-25-2024

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  • Dec-16-2024

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  • Dec-30-2024

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  • Jan-06-2025

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    Dubai

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    Barcelona

  • Apr-14-2025

    Kuala Lumpur

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    Istanbul

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    Singapore

  • Apr-28-2025

    Amsterdam

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    Barcelona

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    Dubai

  • May-12-2025

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    Istanbul

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    Singapore

  • May-26-2025

    Amsterdam

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    Dubai

  • June-02-2025

    Barcelona

  • June-09-2025

    Istanbul

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    Kuala Lumpur

  • June-16-2025

    Singapore

  • June-16-2025

    Paris

  • June-23-2025

    Amsterdam

  • June-30-2025

    Barcelona

  • June-30-2025

    Dubai

  • July-07-2025

    Dubai

  • July-07-2025

    Barcelona

  • July-14-2025

    Istanbul

  • July-14-2025

    Kuala Lumpur

  • July-21-2025

    Paris

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    Singapore

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    Amsterdam

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  • Sep-15-2025

    Paris

  • Sep-15-2025

    Singapore

  • Sep-22-2025

    Amsterdam

  • Sep-29-2025

    Barcelona

  • Sep-29-2025

    Dubai

  • Oct-06-2025

    Dubai

  • Oct-06-2025

    Barcelona

  • Oct-13-2025

    Kuala Lumpur

  • Oct-13-2025

    Istanbul

  • Oct-20-2025

    Paris

  • Oct-20-2025

    Singapore

  • Oct-27-2025

    Amsterdam

  • Nov-03-2025

    Dubai

  • Nov-03-2025

    Barcelona

  • Nov-10-2025

    Istanbul

  • Nov-10-2025

    Kuala Lumpur

  • Nov-17-2025

    Paris

  • Nov-17-2025

    Singapore

  • Nov-24-2025

    Amsterdam

  • Dec-01-2025

    Dubai

  • Dec-01-2025

    Barcelona

  • Dec-08-2025

    Istanbul

  • Dec-08-2025

    Kuala Lumpur

  • Dec-15-2025

    Paris

  • Dec-15-2025

    Singapore

  • Dec-22-2025

    Amsterdam

  • Dec-29-2025

    Dubai

  • Dec-29-2025

    Barcelona

Course Details

Course Outline

5 days course

 
The types and roles of the PA/Secretary.
 

 

  • Personal attributes and skills, work relationships, adapting to change.

  • The office environment: layout, design, environmental factors, health and safety concerns

  • Furniture and furnishings, equipment and machinery, their functions.

  • The world of commerce; public, private, types of enterprises.

 

Business letters and their preparation; desktop publishing.
 
  • Communications including memos, emails, forms, reports  and other business documents. 

  • Filing systems, data and information. 

  • The uses and control of office machines

  • Computer systems: data, databases, hardware, software, data security.

 

Incoming mail: sorting, opening, distributing; dictation, checking typed and word processed work.
 
  • Outgoing mail, despatching mail, options, postage, posting options and machinery.

  • Reception work, visitors, appointments, deliveries.

  • Arranging meetings, representing the organisation.

  • Meetings: arrangements, notices, agendas, taking minutes, preparing minutes.

 

Making travel arrangements; the appointments diary. 
 
  • Conferences, managing events, logistics, travel. 

  • Effective communication: oral, visual, written, electronic.

  • Principles of bookkeeping, the ledger, sales documents, petty cash, banking.

  • Invoices and receipts, checking and passing bills for payment, issuing cheques, records. 

 

Wages and remuneration.
 
  • Advertising for and recruiting office personnel: job analysis, job descriptions.

  • Interviewing, selection tests, induction, training, supervising, controlling, counselling. 

  • The functions and principles of management; technical and managerial aspects.

  • Setting good examples, attitudes. Preparing for promotion.

Course Video