Advanced Office Management and Effective Administration Skills
Course Info
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Course Details
Introduction
Objective
Who should attend
Course Location
Becoming more effective as an Office manager will definitely make your job easier and make you more valuable in the eyes of your managers and the company stakeholders. Office Managers need to be expert multi-taskers – even if you’re doing more than four things at once, that’s probably still not enough! You need to be indispensable – to know exactly who to call to fix that pesky problem your boss has. And to be truly indispensable you need to be organized, be an excellent communicator, and be able to deal with whatever challenging situation your working life presents you with
This highly interactive, Advanced Office Management & Effective Administration Skills training seminar will help you to develop and refine the skills needed to excel as an Office Manager, Administrator or Executive Secretary.
It will explore in depth the interpersonal and behavioral skills necessary to ensure you are well prepared for the challenges of working with a variety of management styles. You will also learn how to stay in control whilst dealing with conflicting priorities.
Course Outline
The Management Function: Office Management
- What is the Office Management Professional’s place, role and objectives in the organisation?
- How the organisations culture depends on the image/role of the Office Management Professional
- Employee code of ethics and employee proprietary agreements
- Changing codes of supervision/corrective action
- Authority v behavioural, administrative and technical responsibilities
- Managing administrative performance and the process(es) required
- Objective setting and maintaining standards
