Certified Office Manager (COM)

Course Info

Date: Dec-02-2024

Length: 1 Week

City: London

Fees: 4,280

Type: In Classroom

Available Dates

  • Dec-02-2024

    London

  • Dec-30-2024

    London

  • Jan-13-2025

    London

  • Feb-10-2025

    London

  • Mar-10-2025

    London

  • Apr-14-2025

    London

  • May-12-2025

    London

  • June-09-2025

    London

  • July-14-2025

    London

  • Aug-11-2025

    London

  • Sep-08-2025

    London

  • Oct-13-2025

    London

  • Nov-10-2025

    London

  • Dec-08-2025

    London

Dates in Other Venues

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Kuala Lumpur

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Amsterdam

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    Dubai

  • Jan-06-2025

    Paris

  • Jan-06-2025

    Singapore

  • Jan-13-2025

    Amsterdam

  • Jan-20-2025

    Barcelona

  • Jan-20-2025

    Dubai

  • Jan-27-2025

    Kuala Lumpur

  • Jan-27-2025

    Istanbul

  • Feb-03-2025

    Singapore

  • Feb-03-2025

    Paris

  • Feb-10-2025

    Amsterdam

  • Feb-17-2025

    Dubai

  • Feb-17-2025

    Barcelona

  • Feb-24-2025

    Kuala Lumpur

  • Feb-24-2025

    Istanbul

  • Mar-03-2025

    Singapore

  • Mar-03-2025

    Paris

  • Mar-10-2025

    Amsterdam

  • Mar-17-2025

    Barcelona

  • Mar-17-2025

    Dubai

  • Mar-24-2025

    Kuala Lumpur

  • Mar-24-2025

    Istanbul

  • Apr-07-2025

    Paris

  • Apr-07-2025

    Singapore

  • Apr-14-2025

    Amsterdam

  • Apr-21-2025

    Dubai

  • Apr-21-2025

    Barcelona

  • Apr-28-2025

    Kuala Lumpur

  • Apr-28-2025

    Istanbul

  • May-05-2025

    Paris

  • May-05-2025

    Singapore

  • May-12-2025

    Amsterdam

  • May-19-2025

    Dubai

  • May-19-2025

    Barcelona

  • May-26-2025

    Istanbul

  • May-26-2025

    Kuala Lumpur

  • June-02-2025

    Paris

  • June-02-2025

    Singapore

  • June-09-2025

    Amsterdam

  • June-16-2025

    Dubai

  • June-16-2025

    Barcelona

  • June-23-2025

    Istanbul

  • June-30-2025

    Paris

  • June-30-2025

    Singapore

  • June-30-2025

    Kuala Lumpur

  • July-07-2025

    Singapore

  • July-07-2025

    Paris

  • July-14-2025

    Amsterdam

  • July-21-2025

    Barcelona

  • July-21-2025

    Dubai

  • July-28-2025

    Istanbul

  • July-28-2025

    Kuala Lumpur

  • Aug-04-2025

    Paris

  • Aug-04-2025

    Singapore

  • Aug-11-2025

    Amsterdam

  • Aug-18-2025

    Dubai

  • Aug-18-2025

    Barcelona

  • Aug-25-2025

    Istanbul

  • Aug-25-2025

    Kuala Lumpur

  • Sep-01-2025

    Singapore

  • Sep-01-2025

    Paris

  • Sep-08-2025

    Amsterdam

  • Sep-15-2025

    Barcelona

  • Sep-15-2025

    Dubai

  • Sep-22-2025

    Istanbul

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Kuala Lumpur

  • Oct-06-2025

    Singapore

  • Oct-06-2025

    Paris

  • Oct-13-2025

    Amsterdam

  • Oct-20-2025

    Dubai

  • Oct-20-2025

    Barcelona

  • Oct-27-2025

    Istanbul

  • Oct-27-2025

    Kuala Lumpur

  • Nov-03-2025

    Paris

  • Nov-03-2025

    Singapore

  • Nov-10-2025

    Amsterdam

  • Nov-17-2025

    Barcelona

  • Nov-17-2025

    Dubai

  • Nov-24-2025

    Kuala Lumpur

  • Nov-24-2025

    Istanbul

  • Dec-01-2025

    Singapore

  • Dec-01-2025

    Paris

  • Dec-08-2025

    Amsterdam

  • Dec-15-2025

    Dubai

  • Dec-15-2025

    Barcelona

  • Dec-22-2025

    Istanbul

  • Dec-29-2025

    Singapore

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Kuala Lumpur

Course Details

Course Outline

5 days course

 HE KEY FUNCTIONS OF AN OFFICE MANAGER

 
  • Understand why your role is important.
  • Key Duties and Skills
  • What is an Office Manager? The role defined.

 

SETTING OBJECTIVES

 
  • Why are Objectives important?
  • How to set Objectives for your team
  • How to co-ordinate with higher level Objectives

COMMUNICATION


  • Learn the finer points on why effective Communication is so important; become an effective Communicator and Leader
  • Learn the importance of Assertiveness in performing your role
  • Assertive versus Passive behaviour


CONFIDENCE BUILDING – GET YOUR OWN “CAN DO” MINDSET!


  • How to build your self-confidence and become a more effective Performer and Leader
  • Lead through example
  • Learn how to spread this confidence into the wider team

BUSINESS ACUMEN


  • Negotiate effectively
  • Get the most out of your Budget
  • Decision Making techniques
  • Problem Solving


HANDLING DIFFICULTY


  • Manage Stress in yourself and the team
  • Effective Conflict Management

LEADERSHIP - BE A GREAT TEAM LEADER; DISCOVER HOW YOUR TEAM CAN REWARD YOU


  • Delegation and Supervision
  • Team Working and Leadership
  • Motivation - how to find the magic touch
  • Importance and application of Objectives in team and group dynamics
  • Working well with colleagues
  • Coaching as a tool


MANAGING TIME – GET YOUR PRIORITIES RIGHT AND STAY ON TOP OF YOUR ROLE


  • Time Management
  • Prioritisation
  • Organising the team

KNOWLEDGE OF RELATED FUNCTIONAL AREAS


  • HR (Human Resources) functions and activities
  • Project Management and Planning - an overview.


THE IMPORTANCE OF THE CLIENT


  • Why are customers so important
  • How to keep this in focus
  • Complaint Handling

Course Video