Course Info

Date: Dec-02-2024

Length: 1 Week

City: London

Fees: 4,440

Type: In Classroom

Available Dates

  • Dec-02-2024

    London

  • Dec-23-2024

    London

  • Jan-06-2025

    London

  • Feb-03-2025

    London

  • Mar-03-2025

    London

  • Apr-07-2025

    London

  • May-05-2025

    London

  • June-02-2025

    London

  • June-30-2025

    London

  • July-07-2025

    London

  • Aug-04-2025

    London

  • Sep-01-2025

    London

  • Sep-29-2025

    London

  • Oct-06-2025

    London

  • Nov-03-2025

    London

  • Dec-01-2025

    London

  • Dec-29-2025

    London

Dates in Other Venues

  • Dec-02-2024

    Amsterdam

  • Dec-09-2024

    Kuala Lumpur

  • Dec-09-2024

    Istanbul

  • Dec-16-2024

    Paris

  • Dec-16-2024

    Singapore

  • Dec-23-2024

    Barcelona

  • Dec-30-2024

    Dubai

  • Dec-30-2024

    Amsterdam

  • Jan-06-2025

    Amsterdam

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Dubai

  • Jan-20-2025

    Istanbul

  • Jan-20-2025

    Kuala Lumpur

  • Jan-27-2025

    Paris

  • Jan-27-2025

    Singapore

  • Feb-03-2025

    Amsterdam

  • Feb-10-2025

    Dubai

  • Feb-10-2025

    Barcelona

  • Feb-17-2025

    Istanbul

  • Feb-17-2025

    Kuala Lumpur

  • Feb-24-2025

    Paris

  • Feb-24-2025

    Singapore

  • Mar-03-2025

    Amsterdam

  • Mar-10-2025

    Dubai

  • Mar-10-2025

    Barcelona

  • Mar-17-2025

    Istanbul

  • Mar-17-2025

    Kuala Lumpur

  • Mar-24-2025

    Paris

  • Mar-24-2025

    Singapore

  • Apr-07-2025

    Amsterdam

  • Apr-14-2025

    Dubai

  • Apr-14-2025

    Barcelona

  • Apr-21-2025

    Istanbul

  • Apr-21-2025

    Kuala Lumpur

  • Apr-28-2025

    Singapore

  • Apr-28-2025

    Paris

  • May-05-2025

    Amsterdam

  • May-12-2025

    Dubai

  • May-12-2025

    Barcelona

  • May-19-2025

    Kuala Lumpur

  • May-19-2025

    Istanbul

  • May-26-2025

    Paris

  • May-26-2025

    Singapore

  • June-02-2025

    Amsterdam

  • June-09-2025

    Dubai

  • June-09-2025

    Barcelona

  • June-16-2025

    Kuala Lumpur

  • June-16-2025

    Istanbul

  • June-23-2025

    Singapore

  • June-30-2025

    Paris

  • June-30-2025

    Amsterdam

  • July-07-2025

    Amsterdam

  • July-14-2025

    Dubai

  • July-14-2025

    Barcelona

  • July-21-2025

    Istanbul

  • July-21-2025

    Kuala Lumpur

  • July-28-2025

    Paris

  • July-28-2025

    Singapore

  • Aug-04-2025

    Amsterdam

  • Aug-11-2025

    Barcelona

  • Aug-11-2025

    Dubai

  • Aug-18-2025

    Kuala Lumpur

  • Aug-18-2025

    Istanbul

  • Aug-25-2025

    Paris

  • Aug-25-2025

    Singapore

  • Sep-01-2025

    Amsterdam

  • Sep-08-2025

    Dubai

  • Sep-08-2025

    Barcelona

  • Sep-15-2025

    Kuala Lumpur

  • Sep-15-2025

    Istanbul

  • Sep-22-2025

    Singapore

  • Sep-29-2025

    Paris

  • Sep-29-2025

    Amsterdam

  • Oct-06-2025

    Amsterdam

  • Oct-13-2025

    Dubai

  • Oct-13-2025

    Barcelona

  • Oct-20-2025

    Kuala Lumpur

  • Oct-20-2025

    Istanbul

  • Oct-27-2025

    Singapore

  • Oct-27-2025

    Paris

  • Nov-03-2025

    Amsterdam

  • Nov-10-2025

    Barcelona

  • Nov-10-2025

    Dubai

  • Nov-17-2025

    Istanbul

  • Nov-17-2025

    Kuala Lumpur

  • Nov-24-2025

    Paris

  • Nov-24-2025

    Singapore

  • Dec-01-2025

    Amsterdam

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Barcelona

  • Dec-15-2025

    Kuala Lumpur

  • Dec-15-2025

    Istanbul

  • Dec-22-2025

    Singapore

  • Dec-29-2025

    Amsterdam

  • Dec-29-2025

    Paris

Course Details

Course Outline

5 days course

 

The Road Towards Excellence

 

  • The Ingredients of Sustainable Improvement.
  • Defining the Burning Platform.
  • The Committed to Excellence (C2E) Journey.
  • What is Excellence?
  • Mapping Stakeholders and their Expectations.

 

The EFQM Excellence Model

 

  • What is Driving Change?
  • Fundamental Concepts, Criteria and RADAR.
  • Phases of Excellence.
  • The 5 Enablers of the Model.
  • Conducting a Self-Assessment.

 

Prioritizing Opportunities to Improve

 

  • Prioritizing the Output of Self-Assessment.
  • Using Pareto Analysis.
  • Improve versus Maintain versus Reduce.
  • Assessing Impact versus Ease.

 

Managing Improvement Projects

 

  • The Six Phases of a Project.
  • Project Success Criteria.
  • Using RADAR to Implement Improvements.
  • Preparing for the Site Visit in C2E.
  • The Role of Validator.

 

Putting the Model into Practice

 

  • Using the Quick Check Tool.
  • Creating Annual Action Plans.

Course Video