Strategic Quality Management

Quality & Productivity

Course Info

Duration: 1 Week

City: London

Fees: 3,900

Type: In Classroom

Available Dates

  • Dec-06-2021

    London

  • Dec-27-2021

    London

  • Jan-10-2022

    London

  • Jan-31-2022

    London

  • Feb-07-2022

    London

  • Feb-28-2022

    London

  • Mar-07-2022

    London

  • Mar-21-2022

    London

  • Apr-04-2022

    London

  • Apr-25-2022

    London

  • May-09-2022

    London

  • May-30-2022

    London

  • June-06-2022

    London

  • June-27-2022

    London

  • July-04-2022

    London

  • July-25-2022

    London

  • Aug-08-2022

    London

  • Aug-29-2022

    London

  • Sep-05-2022

    London

  • Sep-26-2022

    London

  • Oct-10-2022

    London

  • Oct-31-2022

    London

  • Nov-14-2022

    London

  • Nov-28-2022

    London

  • Dec-05-2022

    London

  • Dec-19-2022

    London

Dates in Other Venues

  • Nov-29-2021

    Madrid

  • Dec-05-2021

    Dubai

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    Paris

  • Dec-06-2021

    Geneva

  • Dec-06-2021

    Amsterdam

  • Dec-06-2021

    Berlin

  • Dec-13-2021

    Istanbul

  • Dec-13-2021

    Madrid

  • Dec-19-2021

    Dubai

  • Dec-20-2021

    Paris

  • Dec-20-2021

    Kuala Lumpur

  • Dec-20-2021

    Geneva

  • Dec-20-2021

    Amsterdam

  • Dec-20-2021

    Berlin

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-17-2022

    Geneva

  • Jan-17-2022

    Amsterdam

  • Jan-17-2022

    Berlin

  • Jan-24-2022

    Madrid

  • Jan-30-2022

    Dubai

  • Feb-06-2022

    Dubai

  • Feb-07-2022

    Kuala Lumpur

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-21-2022

    Geneva

  • Feb-21-2022

    Amsterdam

  • Feb-21-2022

    Berlin

  • Feb-27-2022

    Dubai

  • Feb-28-2022

    Madrid

  • Mar-06-2022

    Dubai

  • Mar-07-2022

    Kuala Lumpur

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-21-2022

    Geneva

  • Mar-21-2022

    Amsterdam

  • Mar-21-2022

    Berlin

  • Mar-27-2022

    Dubai

  • Mar-28-2022

    Madrid

  • Apr-03-2022

    Dubai

  • Apr-04-2022

    Kuala Lumpur

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-18-2022

    Geneva

  • Apr-18-2022

    Amsterdam

  • Apr-18-2022

    Berlin

  • Apr-24-2022

    Dubai

  • Apr-25-2022

    Madrid

  • May-01-2022

    Dubai

  • May-08-2022

    Dubai

  • May-09-2022

    Kuala Lumpur

  • May-09-2022

    Paris

  • May-09-2022

    Madrid

  • May-09-2022

    Amsterdam

  • May-09-2022

    Berlin

  • May-29-2022

    Dubai

  • May-30-2022

    Geneva

  • June-05-2022

    Dubai

  • June-06-2022

    Kuala Lumpur

  • June-06-2022

    Madrid

  • June-06-2022

    Amsterdam

  • June-06-2022

    Berlin

  • June-12-2022

    Dubai

  • June-20-2022

    Geneva

  • June-26-2022

    Dubai

  • June-27-2022

    Paris

  • July-04-2022

    Geneva

  • July-10-2022

    Dubai

  • July-17-2022

    Dubai

  • July-18-2022

    Kuala Lumpur

  • July-18-2022

    Paris

  • July-18-2022

    Madrid

  • July-18-2022

    Amsterdam

  • July-25-2022

    Berlin

  • July-31-2022

    Dubai

  • Aug-07-2022

    Dubai

  • Aug-08-2022

    Paris

  • Aug-14-2022

    Dubai

  • Aug-15-2022

    Kuala Lumpur

  • Aug-15-2022

    Madrid

  • Aug-15-2022

    Geneva

  • Aug-15-2022

    Berlin

  • Aug-28-2022

    Dubai

  • Aug-29-2022

    Amsterdam

  • Sep-04-2022

    Dubai

  • Sep-05-2022

    Kuala Lumpur

  • Sep-05-2022

    Madrid

  • Sep-05-2022

    Berlin

  • Sep-12-2022

    Paris

  • Sep-12-2022

    Amsterdam

  • Sep-19-2022

    Geneva

  • Sep-25-2022

    Dubai

  • Oct-03-2022

    Kuala Lumpur

  • Oct-03-2022

    Paris

  • Oct-03-2022

    Amsterdam

  • Oct-09-2022

    Dubai

  • Oct-10-2022

    Madrid

  • Oct-10-2022

    Geneva

  • Oct-10-2022

    Berlin

  • Oct-24-2022

    Kuala Lumpur

  • Oct-24-2022

    Paris

  • Oct-24-2022

    Amsterdam

  • Oct-30-2022

    Dubai

  • Oct-31-2022

    Madrid

  • Oct-31-2022

    Geneva

  • Oct-31-2022

    Berlin

  • Nov-06-2022

    Dubai

  • Nov-07-2022

    Kuala Lumpur

  • Nov-07-2022

    Madrid

  • Nov-14-2022

    Paris

  • Nov-14-2022

    Geneva

  • Nov-14-2022

    Amsterdam

  • Nov-14-2022

    Berlin

  • Nov-20-2022

    Dubai

  • Nov-21-2022

    Kuala Lumpur

  • Nov-21-2022

    Madrid

  • Nov-28-2022

    Paris

  • Nov-28-2022

    Geneva

  • Nov-28-2022

    Amsterdam

  • Nov-28-2022

    Berlin

  • Dec-05-2022

    Paris

  • Dec-05-2022

    Geneva

  • Dec-05-2022

    Amsterdam

  • Dec-05-2022

    Berlin

  • Dec-11-2022

    Dubai

  • Dec-12-2022

    Kuala Lumpur

  • Dec-12-2022

    Madrid

  • Dec-19-2022

    Paris

  • Dec-19-2022

    Amsterdam

  • Dec-19-2022

    Berlin

  • Dec-25-2022

    Dubai

  • Dec-26-2022

    Kuala Lumpur

  • Dec-26-2022

    Madrid

  • Dec-26-2022

    Geneva

Course Details

Course Outline

5 days course

 

Strategic quality management and strategic thinking

 

  • Quality evolution and concepts
  • Dimensions of product quality
  • Dimensions of service quality
  • Quality management system: the components
  • The core principles of strategic quality management
  • Strategic deployment of quality frameworks and excellence awards
  • European Foundation for Quality Management (EFQM)
  • Evaluation of strategic management
  • Strategic thinking versus strategic planning in quality departments
  • The strategic planning and control process
  • Benefits of strategic management to the quality professional
  • Barriers of strategic implementation
  • The building blocks of strategic planning

 

Analysis of the environment

 

  • Situation analysis tools in quality departments
  • Quality stakeholders analysis
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying critical success factors in quality
  • Key result areas and key performance indicators
  • Core competencies and core values

 

Targets and Innovative Strategies

 

  • Setting targets for quality department
  • Concept of objectives of “Financial” vs “Non-Financial”
  • How to attain excellence in strategic quality management
  • Case studies on strategies of quality management in quality departments
  • Importance of key result areas in quality department

 

Planning for “Vision to Action”

 

  • How to move your vision to action?
  • Methods of creating quality related advantages/initiatives
  • Effective action plans
  • How to connect targets, strategies, action plans and budgets?
  • Plan for quality department



 

 

Monitoring the Achievement of Quality Management Strategies

 

  • How to achieve control in quality?
  • Understanding the key result areas and using it to create KPI’s
  • How to set goals/targets
  • Keeping a balanced scorecard for the quality department
  • Using Key Result Areas (KRAs) to create KPIs for process control
  • Examples on quality KPIs
  • Types of Measures
  • Quality dashboard
  • The balanced scorecard for the quality department

Course Video