The Highly Productive and Effective Administrator

Administration and Secretary

Course Info

Duration: 1 Week

Fees: 1,300

Available Dates


  • June-21-2021


  • July-19-2021


  • Aug-16-2021


  • Sep-20-2021


  • Oct-18-2021


  • Nov-22-2021


  • Dec-20-2021


  • Jan-17-2022


  • Feb-21-2022


  • Mar-21-2022


  • Apr-18-2022


Course Details

Course Outline

5 days course

Productivity and Effectiveness: Gateways to the 21st Century Administrator


  • What Is Productivity?
  • Efficiency versus Effectiveness: Differences and Practical Uses
  • Optimizing Quality and Quantity of Production through Streamlining
  • Signs of Inefficiencies at your Office
  • Work-Breakdown Structures
Effective Self-Leadership
  • Self-Leadership as a Prerequisite for Leading Others
  • Understanding What Makes you “Tick”: Personal Values
  • Performing a Personal SWOT Analysis
  • Building on your Talents
  • Becoming More Proactive
The Thinking Administrator


  • Using Different Thinking Techniques to Boost your Professionalism
  • Using Creativity as a Business Tool
  • Mental Blocks and Ways to Overcome Them
  • Brainstorming your Best Options
  • Solving Office Problems (and Turning Them into Opportunities)
  • Kaizen: Focusing on Continuous Improvements
  • Learning Styles for Professional Development
The Power of Your Attitude


  • What is Attitude? Uses of Attitude
  • Perceptions, Beliefs and their Effect on Attitude
  • Going Beyond a Positive Attitude
  • Making Things Happen: The “Can-Do” Attitude
  • Using your Attitude for Professional Excellence
Developing your Work Relationships
  • BuildingRapport with your Manager, Colleagues and Clients
  • Adaptingto Different Working Styles
  • Navigating through People Problems and Problem People
  • Enhancing your Presentation/Self-SellingSkills
  • Applyingthe Principles of Emotional Intelligence
  • Best Practices for Delivering Positive Feedback
Organizing and Planning for Best Performance
  • Setting Challenging Performance Goals
  • Putting Key Performance Indicators (KPIs) to Work
  • Utilizing Planning Strategies/Forward Thinking
  • Personal Action-Planning
  • Developing a Filing/Document Management System
  • Acquiring Stamina and Resistance to Stress

Course Video