European Foundation for Quality Management (EFQM)

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Dec-16-2024

    Dubai

  • Dec-16-2024

    Barcelona

  • Dec-23-2024

    London

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Amsterdam

  • Dec-30-2024

    Kuala Lumpur

  • Jan-06-2025

    Amsterdam

  • Jan-06-2025

    London

  • Jan-13-2025

    Dubai

  • Jan-13-2025

    Barcelona

  • Jan-20-2025

    Singapore

  • Jan-20-2025

    Kuala Lumpur

  • Jan-20-2025

    Istanbul

  • Jan-27-2025

    Paris

  • Feb-03-2025

    London

  • Feb-03-2025

    Amsterdam

  • Feb-10-2025

    Dubai

  • Feb-10-2025

    Barcelona

  • Feb-17-2025

    Singapore

  • Feb-17-2025

    Istanbul

  • Feb-17-2025

    Kuala Lumpur

  • Feb-24-2025

    Paris

  • Mar-03-2025

    London

  • Mar-03-2025

    Amsterdam

  • Mar-10-2025

    Dubai

  • Mar-10-2025

    Barcelona

  • Mar-17-2025

    Istanbul

  • Mar-17-2025

    Kuala Lumpur

  • Mar-24-2025

    Singapore

  • Mar-24-2025

    Paris

  • Apr-07-2025

    London

  • Apr-07-2025

    Amsterdam

  • Apr-14-2025

    Dubai

  • Apr-14-2025

    Barcelona

  • Apr-21-2025

    Kuala Lumpur

  • Apr-21-2025

    Istanbul

  • Apr-28-2025

    Paris

  • Apr-28-2025

    Singapore

  • May-05-2025

    London

  • May-05-2025

    Amsterdam

  • May-12-2025

    Barcelona

  • May-12-2025

    Dubai

  • May-19-2025

    Kuala Lumpur

  • May-19-2025

    Istanbul

  • May-26-2025

    Singapore

  • May-26-2025

    Paris

  • June-02-2025

    Amsterdam

  • June-02-2025

    London

  • June-09-2025

    Barcelona

  • June-09-2025

    Dubai

  • June-16-2025

    Istanbul

  • June-16-2025

    Kuala Lumpur

  • June-30-2025

    Amsterdam

  • June-30-2025

    Singapore

  • June-30-2025

    London

  • June-30-2025

    Paris

  • July-07-2025

    London

  • July-07-2025

    Amsterdam

  • July-14-2025

    Dubai

  • July-14-2025

    Barcelona

  • July-21-2025

    Kuala Lumpur

  • July-21-2025

    Istanbul

  • July-28-2025

    Singapore

  • July-28-2025

    Paris

  • Aug-04-2025

    Amsterdam

  • Aug-04-2025

    London

  • Aug-11-2025

    Barcelona

  • Aug-11-2025

    Dubai

  • Aug-18-2025

    Istanbul

  • Aug-18-2025

    Kuala Lumpur

  • Aug-25-2025

    Paris

  • Aug-25-2025

    Singapore

  • Sep-01-2025

    Amsterdam

  • Sep-01-2025

    London

  • Sep-08-2025

    Barcelona

  • Sep-08-2025

    Dubai

  • Sep-15-2025

    Kuala Lumpur

  • Sep-15-2025

    Istanbul

  • Sep-29-2025

    London

  • Sep-29-2025

    Singapore

  • Sep-29-2025

    Amsterdam

  • Sep-29-2025

    Paris

  • Oct-06-2025

    Amsterdam

  • Oct-06-2025

    London

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    Dubai

  • Oct-20-2025

    Istanbul

  • Oct-20-2025

    Kuala Lumpur

  • Oct-27-2025

    Singapore

  • Oct-27-2025

    Paris

  • Nov-03-2025

    London

  • Nov-03-2025

    Amsterdam

  • Nov-10-2025

    Barcelona

  • Nov-10-2025

    Dubai

  • Nov-17-2025

    Istanbul

  • Nov-17-2025

    Kuala Lumpur

  • Nov-24-2025

    Paris

  • Nov-24-2025

    Singapore

  • Dec-01-2025

    London

  • Dec-01-2025

    Amsterdam

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Barcelona

  • Dec-15-2025

    Kuala Lumpur

  • Dec-15-2025

    Istanbul

  • Dec-29-2025

    Paris

  • Dec-29-2025

    Singapore

  • Dec-29-2025

    London

  • Dec-29-2025

    Amsterdam

Course Details

Course Outline

5 days course

 

Fundamentals of the EFQM Model

 

  • Understanding the need for change
  • Understanding the 8 basic concepts for excellence
  • Understanding the 9 Excellence model concept
  • Benefits of the RADAR logic( use for reviewing the performance of an organization)

 

RADAR Logic and its Applications

 

  • Elements of the RADAR logic model
  • Use of RADAR with Enablers
  • Use of RADAR with Results
  • Learn the methods of providing feedback to management
  • Analysing the performance

 

EFQM and Levels of Excellence

 

  • Characteristics for excellence
  • How to move towards excellence?
  • Recognized EFQM schemes

 

DMAIC Methodology

 

  • Understanding the DMAIC model – (Define, measure, analyse, improve and Control)
  • How to implement the DMAIC model?
  • Improve performance using DMAIC model
  • Proven methods of Problem solving

 

Documentation for EFQM Model Management

 

  • Elements of an EFQM model management document
  • Understanding the importance of using Enabler map for detail approaches
  • Business Excellence matrix and self-assessment
  • Review of the course and “Question and Answer session”

Course Video