Quality Assurance Essentials

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Jan-30-2023

    Amsterdam

  • Feb-06-2023

    Dubai

  • Feb-06-2023

    Kuala Lumpur

  • Feb-13-2023

    Madrid

  • Feb-13-2023

    Istanbul

  • Feb-20-2023

    Zurich

  • Feb-20-2023

    London

  • Mar-06-2023

    Barcelona

  • Mar-06-2023

    Dubai

  • Mar-13-2023

    Singapore

  • Mar-13-2023

    Istanbul

  • Mar-13-2023

    Paris

  • Mar-20-2023

    Amsterdam

  • Mar-20-2023

    London

  • Apr-03-2023

    Dubai

  • Apr-03-2023

    Kuala Lumpur

  • Apr-10-2023

    Istanbul

  • Apr-10-2023

    Madrid

  • Apr-17-2023

    London

  • Apr-17-2023

    Zurich

  • May-08-2023

    Barcelona

  • May-08-2023

    Dubai

  • May-15-2023

    Paris

  • May-15-2023

    Singapore

  • May-15-2023

    Istanbul

  • May-22-2023

    Amsterdam

  • May-22-2023

    London

  • June-05-2023

    Dubai

  • June-05-2023

    Kuala Lumpur

  • June-12-2023

    Istanbul

  • June-12-2023

    Madrid

  • June-19-2023

    Zurich

  • June-19-2023

    London

  • July-03-2023

    Barcelona

  • July-03-2023

    Dubai

  • July-10-2023

    Singapore

  • July-10-2023

    Paris

  • July-10-2023

    Istanbul

  • July-17-2023

    Amsterdam

  • July-17-2023

    London

  • Aug-07-2023

    Dubai

  • Aug-07-2023

    Kuala Lumpur

  • Aug-14-2023

    Istanbul

  • Aug-14-2023

    Madrid

  • Aug-21-2023

    London

  • Aug-21-2023

    Zurich

  • Sep-04-2023

    Barcelona

  • Sep-04-2023

    Dubai

  • Sep-11-2023

    Paris

  • Sep-11-2023

    Istanbul

  • Sep-11-2023

    Singapore

  • Sep-18-2023

    London

  • Sep-18-2023

    Amsterdam

  • Oct-09-2023

    Kuala Lumpur

  • Oct-09-2023

    Dubai

  • Oct-16-2023

    Istanbul

  • Oct-16-2023

    Madrid

  • Oct-23-2023

    Zurich

  • Oct-23-2023

    London

  • Nov-06-2023

    Dubai

  • Nov-06-2023

    Barcelona

  • Nov-13-2023

    Paris

  • Nov-13-2023

    Singapore

  • Nov-13-2023

    Istanbul

  • Nov-20-2023

    Amsterdam

  • Nov-20-2023

    London

  • Dec-04-2023

    Dubai

  • Dec-04-2023

    Kuala Lumpur

  • Dec-11-2023

    Istanbul

  • Dec-11-2023

    Madrid

  • Dec-18-2023

    Zurich

  • Dec-18-2023

    London

Course Details

Course Outline

5 days course

 

International Standardization and the Global and Organizational Benefits

 

  • Brief History of International Standardisation
  • Economic Benefits of Standardisation
  • Organizational Benefits of Standardization
  • Standards as a Mechanism for Controlling Organizational Risks
  • A Teamwork Approach to Quality
  • Teambuilding Exercise

 

Introduction to Quality Assurance and Control

 

  • An Introduction to Quality Assurance and Control
  • A History of Quality Assurance
  • Introduction to Models of Quality Assurance and Control
  • Concepts of Total Quality Management
  • Deming’s Fourteen Points and other Approaches
  • The Process Approach and ISO9001

 

Process Approach to Managing Quality Assurance

 

  • The ISO High Level Structure – Annex SL
  • ISO9001 as a Framework for Managing Quality Assurance
  • The Process Approach and the Organization as a Set of Inter-related Processes
  • Risk and Opportunity in a Quality Management System

 

Principles of Quality Assurance and Control

 

  • Core Principles in Achieving Total Quality Management
  • Prevention, Not Correction
  • Customer Focused Quality
  • Establishing Vision, Mission and Policy
  • Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork

 

Techniques for Quality Assurance and Control

 

  • Process Improvement
  • Benchmarking
  • Baldrige National Quality Programme (BNQP): Criteria for Performance Excellence
  • EFQM, Dubai Quality Award and HH Sheikh Khalifa Excellence Award
  • Route Cause Analysis
  • Objectives and KPI’s

Course Video