Strategic Quality Management

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Dec-09-2024

    Dubai

  • Dec-09-2024

    Barcelona

  • Dec-16-2024

    London

  • Dec-16-2024

    Amsterdam

  • Dec-23-2024

    Singapore

  • Dec-23-2024

    Istanbul

  • Dec-30-2024

    Paris

  • Dec-30-2024

    Kuala Lumpur

  • Jan-06-2025

    London

  • Jan-06-2025

    Amsterdam

  • Jan-13-2025

    Barcelona

  • Jan-13-2025

    Dubai

  • Jan-20-2025

    Istanbul

  • Jan-20-2025

    Kuala Lumpur

  • Jan-27-2025

    Paris

  • Feb-03-2025

    Amsterdam

  • Feb-03-2025

    London

  • Feb-10-2025

    Barcelona

  • Feb-10-2025

    Dubai

  • Feb-17-2025

    Istanbul

  • Feb-17-2025

    Kuala Lumpur

  • Feb-24-2025

    Paris

  • Mar-03-2025

    London

  • Mar-03-2025

    Amsterdam

  • Mar-10-2025

    Barcelona

  • Mar-10-2025

    Dubai

  • Mar-17-2025

    Kuala Lumpur

  • Mar-17-2025

    Istanbul

  • Mar-24-2025

    Paris

  • Apr-07-2025

    London

  • Apr-07-2025

    Amsterdam

  • Apr-14-2025

    Dubai

  • Apr-14-2025

    Barcelona

  • Apr-21-2025

    Kuala Lumpur

  • Apr-21-2025

    Istanbul

  • Apr-28-2025

    Paris

  • May-05-2025

    Amsterdam

  • May-05-2025

    London

  • May-12-2025

    Dubai

  • May-12-2025

    Barcelona

  • May-19-2025

    Istanbul

  • May-19-2025

    Kuala Lumpur

  • May-26-2025

    Paris

  • June-09-2025

    London

  • June-09-2025

    Amsterdam

  • June-09-2025

    Barcelona

  • June-09-2025

    Dubai

  • June-16-2025

    Kuala Lumpur

  • June-16-2025

    Istanbul

  • June-30-2025

    Paris

  • July-07-2025

    Amsterdam

  • July-07-2025

    London

  • July-14-2025

    Dubai

  • July-14-2025

    Barcelona

  • July-21-2025

    Istanbul

  • July-21-2025

    Kuala Lumpur

  • July-28-2025

    Paris

  • Aug-04-2025

    Amsterdam

  • Aug-04-2025

    London

  • Aug-11-2025

    Dubai

  • Aug-11-2025

    Barcelona

  • Aug-18-2025

    Istanbul

  • Aug-18-2025

    Kuala Lumpur

  • Aug-25-2025

    Paris

  • Sep-01-2025

    London

  • Sep-01-2025

    Amsterdam

  • Sep-08-2025

    Barcelona

  • Sep-08-2025

    Dubai

  • Sep-15-2025

    Kuala Lumpur

  • Sep-15-2025

    Istanbul

  • Sep-22-2025

    Singapore

  • Sep-29-2025

    Amsterdam

  • Sep-29-2025

    London

  • Sep-29-2025

    Paris

  • Oct-06-2025

    London

  • Oct-06-2025

    Amsterdam

  • Oct-13-2025

    Barcelona

  • Oct-13-2025

    Dubai

  • Oct-20-2025

    Istanbul

  • Oct-20-2025

    Kuala Lumpur

  • Oct-27-2025

    Paris

  • Nov-03-2025

    London

  • Nov-03-2025

    Amsterdam

  • Nov-10-2025

    Barcelona

  • Nov-10-2025

    Dubai

  • Nov-17-2025

    Kuala Lumpur

  • Nov-17-2025

    Istanbul

  • Nov-24-2025

    Paris

  • Dec-01-2025

    Amsterdam

  • Dec-01-2025

    London

  • Dec-08-2025

    Dubai

  • Dec-08-2025

    Barcelona

  • Dec-15-2025

    Istanbul

  • Dec-15-2025

    Kuala Lumpur

  • Dec-29-2025

    Paris

  • Dec-29-2025

    London

  • Dec-29-2025

    Amsterdam

Course Details

Course Outline

5 days course

 

Strategic quality management and strategic thinking

 

  • Quality evolution and concepts
  • Dimensions of product quality
  • Dimensions of service quality
  • Quality management system: the components
  • The core principles of strategic quality management
  • Strategic deployment of quality frameworks and excellence awards
  • European Foundation for Quality Management (EFQM)
  • Evaluation of strategic management
  • Strategic thinking versus strategic planning in quality departments
  • The strategic planning and control process
  • Benefits of strategic management to the quality professional
  • Barriers of strategic implementation
  • The building blocks of strategic planning

 

Analysis of the environment

 

  • Situation analysis tools in quality departments
  • Quality stakeholders analysis
  • Defining quality visions and missions
  • Developing a quality statement
  • Setting quality strategic goals
  • Identifying critical success factors in quality
  • Key result areas and key performance indicators
  • Core competencies and core values

 

Targets and Innovative Strategies

 

  • Setting targets for quality department
  • Concept of objectives of “Financial” vs “Non-Financial”
  • How to attain excellence in strategic quality management
  • Case studies on strategies of quality management in quality departments
  • Importance of key result areas in quality department

 

Planning for “Vision to Action”

 

  • How to move your vision to action?
  • Methods of creating quality related advantages/initiatives
  • Effective action plans
  • How to connect targets, strategies, action plans and budgets?
  • Plan for quality department



 

 

Monitoring the Achievement of Quality Management Strategies

 

  • How to achieve control in quality?
  • Understanding the key result areas and using it to create KPI’s
  • How to set goals/targets
  • Keeping a balanced scorecard for the quality department
  • Using Key Result Areas (KRAs) to create KPIs for process control
  • Examples on quality KPIs
  • Types of Measures
  • Quality dashboard
  • The balanced scorecard for the quality department

Course Video