Total Quality Management (TQM)

Course Info

Length: 1 Week

Type: In Classroom

Available Dates

Venue

  • Jan-30-2023

    Amsterdam

  • Feb-06-2023

    Dubai

  • Feb-06-2023

    Kuala Lumpur

  • Feb-13-2023

    Istanbul

  • Feb-20-2023

    London

  • Feb-20-2023

    Zurich

  • Feb-20-2023

    Madrid

  • Mar-06-2023

    Barcelona

  • Mar-06-2023

    Dubai

  • Mar-13-2023

    Istanbul

  • Mar-13-2023

    Singapore

  • Mar-13-2023

    Paris

  • Mar-20-2023

    Amsterdam

  • Mar-20-2023

    London

  • Apr-03-2023

    Dubai

  • Apr-03-2023

    Kuala Lumpur

  • Apr-10-2023

    Istanbul

  • Apr-17-2023

    Madrid

  • Apr-17-2023

    Zurich

  • Apr-17-2023

    London

  • May-08-2023

    Barcelona

  • May-08-2023

    Dubai

  • May-15-2023

    Paris

  • May-15-2023

    Singapore

  • May-15-2023

    Istanbul

  • May-22-2023

    Amsterdam

  • May-22-2023

    London

  • June-05-2023

    Dubai

  • June-05-2023

    Kuala Lumpur

  • June-12-2023

    Istanbul

  • June-19-2023

    Zurich

  • June-19-2023

    London

  • June-19-2023

    Madrid

  • July-03-2023

    Barcelona

  • July-03-2023

    Dubai

  • July-10-2023

    Singapore

  • July-10-2023

    Paris

  • July-10-2023

    Istanbul

  • July-17-2023

    Amsterdam

  • July-17-2023

    London

  • Aug-07-2023

    Dubai

  • Aug-07-2023

    Kuala Lumpur

  • Aug-14-2023

    Istanbul

  • Aug-21-2023

    Madrid

  • Aug-21-2023

    London

  • Aug-21-2023

    Zurich

  • Sep-04-2023

    Barcelona

  • Sep-04-2023

    Dubai

  • Sep-11-2023

    Paris

  • Sep-11-2023

    Istanbul

  • Sep-11-2023

    Singapore

  • Sep-18-2023

    London

  • Sep-18-2023

    Amsterdam

  • Oct-09-2023

    Kuala Lumpur

  • Oct-09-2023

    Dubai

  • Oct-16-2023

    Istanbul

  • Oct-23-2023

    Madrid

  • Oct-23-2023

    Zurich

  • Oct-23-2023

    London

  • Nov-06-2023

    Dubai

  • Nov-06-2023

    Barcelona

  • Nov-13-2023

    Paris

  • Nov-13-2023

    Singapore

  • Nov-13-2023

    Istanbul

  • Nov-20-2023

    Amsterdam

  • Nov-20-2023

    London

  • Dec-04-2023

    Dubai

  • Dec-04-2023

    Kuala Lumpur

  • Dec-11-2023

    Istanbul

  • Dec-18-2023

    Zurich

  • Dec-18-2023

    London

  • Dec-18-2023

    Madrid

Course Details

Course Outline

5 days course

 

Introduction to Total Quality Management (TQM) Concepts

 

  • Definition of Quality and Quality Models
  • History of Quality
  • What is TQM?
  • The Relationship Between ISO 9000 and TQM
  • Benefits of Implementing a Quality Model
  • The Cost of Poor Quality.
  • The Gurus Comparison (Deming, Crosby, Juran, Etc.)
  • National Quality Award:
    • The Malcolm Baldrige National Quality Award
    • EFQM.
  • Choosing the Right Model for Your Organisation.
  • The Quality Maturity Ladder.

 

The Success Elements of TQM

 

  • Customer-Driven Quality.
  • Plan-Do-Check-Act Model (PDCA).
  • Eight Step Problem-Solving Methodology.
  • Process Thinking.
  • Eliminating the Non-Value Added.
  • Management by Facts and Data.
  • Continual Improvement and Kaizen.
  • Enhanced Employee Participation and Decision-Making through Idea Generating Systems.
  • Employee Reward and Recognition.

 

Tools for Total Quality Management

 

  • What Is a Quality Tool?
  • The Seven Quality Control Tools.
  • Cause-and-Effect Diagram, Check Sheet, Control Charts, Histogram, Pareto Chart, Scatter Diagram, Stratification.
  • Benchmarking
  • Failure analysis
  • PDCA (Plan–do–check–act) cycle
  • Process management
  • Product design control
  • Statistical process control
  • Brainstorming.
  • Tree Diagrams: How-How and Why-Why Diagrams.
  • Force Field Analysis.
  • Affinity Diagrams.
  • Process Mapping.
  • Poka Yoke.
  • Lean Thinking.
  • Visual Management and5S Programme.
  • Six Sigma.

 

Elements of Total Quality Management

 

  • Ethics
  • Integrity
  • Trust
  • Training
  • Teamwork
  • Leadership
  • Recognition
  • Communication

 

Steps to Implement a Total Quality Management System

 

  • Identify the need for change
  • Clarify vision and mission with management and employees
  • Survey key customer groups
  • Identify critical success factors (CSFs)
  • Map major processes/sub-processes
  • Train and re-train employees
  • Develop improvement plan
  • Measure and report

 

Challenges to Total Quality Management

 

  • Constraints by quality culture
  • Autocratic style of leadership
  • Lack of employee commitment
  • The improper channel of communication
  • Quality certifications regarded as bureaucratic exercise
  • Problems identifying customer needs

Course Video