Operations Excellence and Quality within Facilities Management

Facilities Management

Course Info

Duration: 2 Weeks

Available Dates

Venue

  • June-21-2021

    Paris

  • June-28-2021

    Madrid

  • July-05-2021

    Kuala Lumpur

  • July-05-2021

    London

  • July-11-2021

    Dubai

  • July-12-2021

    Istanbul

  • July-19-2021

    Paris

  • July-26-2021

    Madrid

  • Aug-02-2021

    Kuala Lumpur

  • Aug-02-2021

    London

  • Aug-08-2021

    Dubai

  • Aug-09-2021

    Istanbul

  • Aug-16-2021

    Paris

  • Aug-23-2021

    Madrid

  • Sep-06-2021

    Kuala Lumpur

  • Sep-06-2021

    London

  • Sep-12-2021

    Dubai

  • Sep-13-2021

    Istanbul

  • Sep-20-2021

    Paris

  • Sep-27-2021

    Madrid

  • Oct-04-2021

    Kuala Lumpur

  • Oct-04-2021

    London

  • Oct-10-2021

    Dubai

  • Oct-11-2021

    Istanbul

  • Oct-18-2021

    Paris

  • Oct-25-2021

    Madrid

  • Nov-08-2021

    Kuala Lumpur

  • Nov-08-2021

    London

  • Nov-14-2021

    Dubai

  • Nov-15-2021

    Istanbul

  • Nov-22-2021

    Paris

  • Nov-29-2021

    Madrid

  • Dec-06-2021

    Kuala Lumpur

  • Dec-06-2021

    London

  • Dec-12-2021

    Dubai

  • Dec-13-2021

    Istanbul

  • Dec-20-2021

    Paris

  • Dec-27-2021

    Madrid

  • Jan-03-2022

    Kuala Lumpur

  • Jan-03-2022

    London

  • Jan-09-2022

    Dubai

  • Jan-10-2022

    Istanbul

  • Jan-17-2022

    Paris

  • Jan-24-2022

    Madrid

  • Feb-07-2022

    Kuala Lumpur

  • Feb-07-2022

    London

  • Feb-13-2022

    Dubai

  • Feb-14-2022

    Istanbul

  • Feb-21-2022

    Paris

  • Feb-28-2022

    Madrid

  • Mar-07-2022

    Kuala Lumpur

  • Mar-07-2022

    London

  • Mar-13-2022

    Dubai

  • Mar-14-2022

    Istanbul

  • Mar-21-2022

    Paris

  • Mar-28-2022

    Madrid

  • Apr-04-2022

    Kuala Lumpur

  • Apr-04-2022

    London

  • Apr-10-2022

    Dubai

  • Apr-11-2022

    Istanbul

  • Apr-18-2022

    Paris

  • Apr-25-2022

    Madrid

Course Details

Course Outline

10 days course

 

 

Operations Management impact on Organizational Governance
 
  • Ensuring compliance
  • Continuous improvement techniques

 

Operations Management Reporting
 
  • Effective Reporting of Operational Performance
  • Understanding & Reporting Financial Performance
  • Understanding & Reporting Quality Delivery

 

Sustainable Operations Management
 
  • Environmental aspects of Operations Management
  • Operations Management Diagnostic Toolkit
  • Triple Bottom Line concept and applications

 

Understanding Quality
 
  • Management and quality
  • The price of quality
  • People, processes and systems
  • The Total Quality Management philosophy

 

Quality Management Leadership
 
  • Leadership The of foundation of TQM
  • quality Leadership roles and responsibilities
  • quality Management vs quality Leadership
  • Operational Leadership vs strategic Leadership

 

The Six-level Model of TQM Adoption
 
  • Level 1 – Uncommitted
  • Level 2 – Drifters
  • Level 3 – Tool-pushers
  • Level 4 – Improvers
  • Level 5 – Award-winners
  • Level 6 – World-class

 

Design for Quality
 
  • Design, innovation and improvement
  • Design control and management
  • Standards and specifications
  • Service sector quality design

 

Quality Management – the HR Factor
 
  • People and organizational structure
  • Teamwork for quality
  • Communications for quality
  • Training for quality

 

Quality Management in the Supply Chain
 
  • Purchasing practice in quality management
  • Customer-supplier relationships
  • From contract to partnership
  • Innovation in the supply chain
  • The chain of interdependence

 

Quality Management Tools, Systems and Techniques
 
  • Basic tools and techniques
  • Failure mode, effect and criticality analysis (FMECA)
  • Statistical process control (SPC)
  • Improving maintenance performance

 

Quality Audits, Awards and Implementation
 
  • Quality audits
  • Malcolm Baldrige, Deming Prize and European Quality Awards
  • Implementation of quality management
  • The management of change

 

Role and Contribution of Facilities Management to the Organization
 
  • Developing Effective Facilities Management Strategies
  • Aligning Facilities Management Strategy to Organizational Competitive Strategy

 

 

Facilities Management Portfolios
 
  • Defining the Facilities Management Portfolio
  • Establishing Effective Customer Service Levels
  • Establishing Key Performance Indicators

 

Facilities Management – Compliance and Governance
 
  • Ensuring Quality compliance
  • Ensuring Legal Compliance
  • Monitoring, Managing and Reporting Facilities Management Performance

 

Facilities Management Process – Contractor Management

 

  • Developing and enhancing the “Snagging” Process
  • Managing of Contractors and sub-contractors
  • Maintenance Management

 

 

 

Facilities Risk Management
 
  • Understanding and Managing Lifecycle risk
  • Managing key Facilities Contracts
  • Managing retention Contractors and Sub-Contractors

 

Facilities Management Strategy
 
  • Facilities Management Strategy and Execution
  • Effective People Management
  • Establishing Critical Success Factors