ASQ Certified Manager of Quality - Organizational Excellence Preparation

Quality and Productivity

Course Info

Duration: 1 Week

Available Dates

Venue

Course Details

Course Outline

5 days course

 

Leadership

 

  • Organizational Structures
  • Leadership Challenges
    •   Roles and responsibilities of leaders
    •   Roles and responsibilities of managers
    •   Change management
    •   Leadership techniques
    •   Empowerment

 

Teams and Team Processes

 

  • Types of teams
  • Stages of team development
  • Team-building techniques
  • Team roles and responsibilities
  • Team performance and evaluation
  • ASQ Code of Ethics

 

Strategic Plan Development and Deployment
 
  • Strategic Planning Models
 
  • Business Environment Analysis
    • Risk Analysis
    • Market forces
    • Stakeholder analysis
    • Technology
    • Internal capability analysis
    • Legal and regulatory factors

 

Strategic Plan Deployment

 

  •  Tactical plans
  •   Resource allocation and deployment
  •   Organizational performance measurement
  •   Quality in strategic deployment

 

Management Elements and Methods
 
Management Elements and Abilities

 

  • Roles and responsibilities of leaders
  • Roles and responsibilities of managers
  • Change management
  • Leadership techniques
  • Empowerment
  • Risk management
  • Knowledge management

 

Communication Skills and Abilities

 

  • Communications techniques
  • Interpersonal skills
  • Communications in a global economy
  • Communications and technology

 

Project Management

 

  • Project management basics
  • Project planning and estimation tools
  • Measure and monitor project activity
  • Project documentation
  • Quality System
  • Quality mission and policy
  • Quality planning, deployment and documentation
  • Quality system effectiveness
  • Quality Models and Theories

 

Quality management standards

Performance excellence models

 

  • Other quality methodologies
  • Quality philosophies

 

Quality Management Tools
 
Problem-Solving Tools

 

  • The seven classic quality tools
  • Basic management and planning tools
  • Process improvement tools
  • Innovation and creativity tools
  • Cost of quality (COQ)

 

Process Management

 

  • Process goals
  • Process analysis
  • Lean tools
  • Theory of constraints (TOC)

 

Measurement: Assessment and Metrics

 

  • Basic statistical use
  • Sampling
  • Statistical analysis
  • Measurement system analysis
  • Trend and pattern analysis
  • Process variation
  • Process capability
  • Reliability terminology
 
Customer-Focused Organization
 
Customer Identification and Segmentation

 

  • Internal customers
  • External customers
  • Customer segmentation
  • Qualitative assessment

 

Customer Relationship Management

 

  • Customer needs
  • Customer satisfaction and loyalty
  • Customer service principles
  • Multiple and diverse customer management

 

Supply Chain Management

 

  • Supplier selection and approval
  • Supplier risk management
  • Supplier communications
  • Supplier performance
  • Supplier improvement
  • Supplier certification, partnerships, and alliances
  • Supplier logistics and material acceptance

 

Training and Development

 

  • Training plans
  • Training need analysis
  • Training material, development, and delivery
  • Training effectiveness and evaluation

Course Video