Best Practices in Multi Shift Operations

Projects, Business & Management

Course Info

Duration: 1 Week

Available Dates


Course Details

Course Outline

5 days course


The methodology of Multi-Shift Operations and Recognising the Problems
  • Measuring the work operation and self-assessment
  • How to communicate efficiently?
  • Consistency in approach
  • Handing over of shift and change of shifts
  • Recognising the world benchmark in multi-shift operations and trying to adapt


 Efficient Handing Over and Shift Change and Continuity of Operations


  • How to effectively communicate and manage all shifts?
  • Communications with shift leader
  • Teamwork and effective operation procedures
  • Training on shift teams


Effective Shift Supervisors and 24 Hour Operations
  • Understanding the role of the supervisor
  • Training of the shift supervisor
  • Concept of “Continuous Improvement”
  • Concept of “Kaizen” and implementation TPS methodology and 5S methodology
  • Understanding the methodology of “GEMBA” – a Japanese term meaning “the actual place”


Understanding the Advantages and Disadvantages of Multi-Shift Operations


  • Effect of fatigue and injuries in multi-shift operations
  • Scheduling of alternate shifts
  • Analysing delegate shift schedules
  • Understanding the body clock and circadian rhythms and its importance in shift management


Understanding and Dealing with the Issues of People in Multi-Shift Management


  • How to deal with poor performance?
  • Motivation and counselling
  • Importance of discipline in shift operations
  • Consistent approach
  • How to manage and analyse performance and provide efficient reviews
  • Case studies on Action plan and multi-shift operations in biggest companies
  • Review of the course and “Question and Answer session”