Introduction

Accounts receivable is an important aspect of a businesses’ fundamental analysis. Accounts receivable is a current asset so it measures a company’s liquidity or ability to cover short-term obligations without additional cash flows. This Accounts Receivable and Credit Policies Management program will enable you to create up-to-date credit policies under the guidance of methods and outlines provided.

The training program outline is up to date and pertinent to marketplace requirements, thus catering well to all analytical prediction of training needs in the specified area. A customised proposal can also be arranged, to suit the training requirement of your team.

By the end of the course, participants will be able to:

• Develop effective credit policies that meet a company’s objectives
• Use billing best practices techniques
• Employ effective collection policies
• Partner with the sales force for the benefit of the company
• Evaluate the accounts receivable process and implement best practices
• Apply tools and techniques to effectively monitor AR performance

Who Should Attend?

Accounts Receivable (AR) department managers, credit managers, AR staff, AR and revenue accountants, credit officers, billing and collection clerks, AR specialists, and professionals in accounting, finance, operations and sales who interact with Accounts Receivable and Credit Department.

Course Outlines:

Day 1

• Credit Policies Management
• Credit Department Responsibility
• Factors Affecting Credit Policies
• The Need for Accounts Receivable
• The Level of Accounts Receivable Companies Should Have
• The five Cs of credit

Day 2

• Credit Department Objectives
• Roles and Responsibilities
• Procedures
• Measuring Results
• Review New Accounts
• Re-Evaluate Existing Accounts
• Financial Statements: What to Look for
• Analysing Selected Financial Ratios

Day 3

• Setting the Credit Limit
• Establishing a Profitable Relationship with the Customer
• Meeting the Needs of the Customer
• The Billing Process
• Efficient Billing Process Means Faster Collection
• Preventing the Fatal Mistake: Sending the Bill with Errors
• The Use of Technology
• Impact of Up Front Operations on Billing
• Efficient Billing Process Means Faster Collection
• Preventing the Fatal Mistake: Sending the Bill with Errors

Day 4

• You Made the Sale, It’s Time to Collect Your Money
• Cash: It’s Worth your Efforts
• Tips, Techniques and Guidelines for Faster Collection
• Importance of Setting a Collection Policy
• Using Different Approaches in Collection
• Strategies in Dispute Management
• Best Practices in Collection
• The Relationship Between Sales and Credit
• Breaking the Ice
• Maintaining Credit-Sales Relationship

Day 5

• Role of Sales in Issuing Credit and in Collection
• Accounts Receivable Process Analysis
• Improving the Quality of Accounts Receivable
• Aging of Accounts Receivable and Bad Debts Reserves
• Alternatives in Computing Bad Debt
• Reducing Bad Debt Write-Offs
• Calculating Accounts Receivable Turnover
• Collection Effectiveness Index (CEI)
• analysing the Operating and Cash Cycles
• Managing AR through Portfolio Strategy
• Outsourcing of Accounts Receivable Functions