Monday 10 May 2021
- Duration: One Week
- City: Madrid
- Fees: Classroom: 4350 GBP / Online: 1975 GBP
Monday 10 May 2021
This course is for Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The course offers a challenging opportunity to develop interpersonal communication skills, people skills, and especially English business writing skills.
Recognise the new roles of executive assistants and administrators.
Understand technology to get more done and to stay connected with the office and their boss.
File, document, sort, index and retrieve corporate documents, records, and reports.
Recognise quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
Show better command of the English language including the meaning and spelling of words, rules of composition, and grammar.
New Roles for New Times
The Changing Organization.
The Role of Management in The Workplace.
Optimizing Communication and Influence.
Fostering a Professional Attitude.
Producing Results from Various Activities.
Use of Technology to Get Things Done.
Mastering Data Management and Office Etiquette
Basic Modern Office Etiquette.
What Not to Do in your Cubicle.
Telephone and Email Etiquette, Skills, and Courtesy.
Records Management (Filing and Documenting Soft and Hard Copies).
Indexing, Archiving, and Retrieving Data and Documents.
Handling Office Finances and Petty Cash.
Creating a Motivating and Productive Office Environment
Comprehending Office Design as Part of Enhancing Productivity.
Feng Shui Office Design: The Art of Working (Tips and Basic Steps).
Communicating with Employees for Better Results.
Handling Communicating with Different Cultures at Work.
Advanced Communication Skills for Administrators
Preparing Powerful Short Presentations.
Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.).
Dealing with a Difficult Boss.
Time and Project Management for Administrators
Six Steps to Great Time Management.
Preparing for Meetings and Conferences.
Preparing Meeting Agendas and Minutes.
The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas.
Event Planning and Project Management (Template).
The Impact of Technology on the Administrator’s Roles and Tasks
The Use of Smart Phones to Stay Connected and Liaise with Others.
Synchronizing your Smart Phone with your Computer for Updates.
The Use of Electronic Devices to Research, be Informed and Report on Timely Basis.