Administration and Office Management Best Practices

Administration and Office Management Best Practices

Monday 05 Apr 2021

  • Duration: One Week
  • City: London
  • Fees: Classroom: 3950 GBP / Online: 1975 GBP



This course is for Executives, assistants and administrators who are interested in rejuvenating their practices and skills for better performance. The course offers a challenging opportunity to develop interpersonal communication skills, people skills, and especially English business writing skills.


 Recognise the new roles of executive assistants and administrators.
 Understand technology to get more done and to stay connected with the office and their boss.
 File, document, sort, index and retrieve corporate documents, records, and reports.
 Recognise quality standards for servicing internal and external customers and appreciate the impact of office design on the overall performance.
 Show better command of the English language including the meaning and spelling of words, rules of composition, and grammar.

Course Outlines

Day 1

New Roles for New Times

 The Changing Organization.
 The Role of Management in The Workplace.
 Optimizing Communication and Influence.
 Fostering a Professional Attitude.
 Producing Results from Various Activities.
 Use of Technology to Get Things Done.

Day 2

Mastering Data Management and Office Etiquette

 Basic Modern Office Etiquette.
 What Not to Do in your Cubicle.
 Telephone and Email Etiquette, Skills, and Courtesy.
 Records Management (Filing and Documenting Soft and Hard Copies).
 Indexing, Archiving, and Retrieving Data and Documents.
 Handling Office Finances and Petty Cash.

Day 3

Creating a Motivating and Productive Office Environment

 Comprehending Office Design as Part of Enhancing Productivity.
 Feng Shui Office Design: The Art of Working (Tips and Basic Steps).
 Communicating with Employees for Better Results.
 Handling Communicating with Different Cultures at Work.

Advanced Communication Skills for Administrators

 Preparing Powerful Short Presentations.
 Advanced Business Writing (Reports, Proposals, Faxes, Letters, Memos, Emails, etc.).
 Dealing with a Difficult Boss.

Day 4

Time and Project Management for Administrators

 Six Steps to Great Time Management.
 Preparing for Meetings and Conferences.
 Preparing Meeting Agendas and Minutes.
 The Effective Use of MS Outlook to Manage your Time and Respect Other People’s Agendas.
 Event Planning and Project Management (Template).

Day 5

The Impact of Technology on the Administrator’s Roles and Tasks

 The Use of Smart Phones to Stay Connected and Liaise with Others.
 Synchronizing your Smart Phone with your Computer for Updates.
 The Use of Electronic Devices to Research, be Informed and Report on Timely Basis.

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