Course Outlines:

ROLE OF THE FACILITIES MANAGEMENT TEAM WITHIN THE ORGANISATION

– Overview of FM
– Understanding the importance of FM
– Expectations of FM
– Facilities Needs Assessment
– Defining Hard and Soft services
– Core Competencies of an FM professional

KEY ELEMENTS OF FACILITIES MANAGEMENT

– Understanding the organisational goals and objectives
– Understanding Support Services
– Managing People and Resources
– Managing Premises
– Managing Contractors on a daily basis
– Managing the Working Environment

MAINTENANCE AND REPAIRS

– Heating, Ventilation and Air Conditioning (HVAC) Maintenance
– Lifts and Escalators Maintenance
– Structural and Buildings Maintenance
– Fire systems maintenance including IT Infrastructure
– Environmental elements of Facilities Management

MANAGEMENT AND CONTROL

– Managing Internal Customer Service and Expectations
– Managing Risk
– Controlling Costs
– Service Level Agreements
– Contractors’ Performance
– Space Management

ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION

– Overview of the maintenance function
– Key principles within maintenance management
– The impact of “up-time” on the organisation
– The impacts of “downtime” on the organisation

KEY MAINTENANCE STRATEGIES

– Developing preventative maintenance strategy
– Developing corrective maintenance strategy
– Developing emergency maintenance strategy
– Monitoring & measuring the combined strategy effectiveness

HEALTH, SAFETY, ENVIRONMENTAL AND WORKPLACE LEGISLATION

– Health and Safety at Work
– Handling workplace law
– Environmental efficiency
– External accreditation systems – safety, quality and environmental

UTILISING KEY METHODOLOGIES WITHIN MAINTENANCE

– Calculating mean time between failure
– The “Bath tub” failure model
– Probability analysis
– Risk management – The FMEA model

MANAGING MAINTENANCE SYSTEMS

– Managing the maintenance budget
– Variance analysis & corrective actions
– Engaging with stakeholders
– Measuring & reporting upon maintenance systems benefits – risk avoidance, service availability metrics & financial benefits