Advanced Employee Relations

Communications Basics

Monday 01 Feb 2021

Duration: One Week
City: London
Fees: 3200 GBP

Introduction:

This course will provide the conventional and new trends and requirements for employee relations; this course has been prepared with utmost care and providing with essential knowledge for employee relations.

Course Objectives:

  • Human Resources signifies values by designing and administering systems and programmes; for example: base pay benefits, incentive pay, leave, requirements etc.
  • Employee engagement and employee relations hardens the connection and relationship among employees , managers and the company’s vision, values and goals
  • HR understands the relationship of employees from both individual and company’s point of view and hence evolving effective strategies to answer the expectations for performance and behaviour of employees at all times.

Course Outlines:

Day 1

Introduction to Employee Relations (ER)

  • Understanding the importance of labour law
  • Definition of labour law in employee relations
  • Duties and responsibilities and rights of employees
  • Duties and responsibilities of employers

Day 2

Managing Performance of Employees

  • Understanding the importance of employee surveys
  • How to measure morale surveys?
  • Application of subjective and objective data
  • Identifying the key indicators in morale surveys
  • ER and its role in performance management
  • Fair performance management system and its importance

Day 3

Responsibilities of ER Counsellors

  • Understanding the terminology of personal issues
  • Methods of counselling
  • Understanding the line between coaching and counselling
  • Understanding the responsibilities of ER counsellors
  • Understanding when to provide counselling and when not to

Day 4

Grievances vs Complaints vs Whining

  • Terminology of grievance, complaints and whining
  • Understanding the condition of grievance vs complaints vs whining
  • Handling procedures
  • Key performance indicators for resolution of grievance

Day 5

Resolution of Disputes:

  • Terminology of a dispute
  • Understanding the different types of disputes
  • Labour law understanding of disputes
  • Resolving disputes
  • Ways to resolve disputes , when escalated : when disputes are creating conflicts
  • Review of the course and “Question and Answer session”
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