Best Practices for Hospital Management

Hospital Management

Monday 08 Mar 2021

  • Duration: One Week
  • City: Madrid 
  • Fees: Classroom: 4300 GBP / Online: 1950 GBP

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Overview

Healthcare is a complex and rapidly changing industry, and its administration can be complicated with all of the industry’s moving parts. An administrator will need to coordinate with the people their facility employs, as well as the people it serves. Policy compliance, HR, finances, work processes, departmental strategy, and even data management are just some of the operations a hospital administrator oversees.

Hospital administrators manage hospitals, outpatient clinics, hospices, and drug-abuse treatment centres. … Administrators make sure hospitals operate efficiently and provide adequate medical care to patients. Their responsibilities are numerous and sometimes require the assistance of the medical and support staff. Hospital Administrators are responsible for organizing and overseeing the health services and daily activities of a hospital or healthcare facility. They manage staff and budgets, communicate between departments and ensure adequate patient care amongst other duties

Hospital Management and administration course will help you to learn hospital administration, patient care management and practice management. In this course, you will learn to manage an entire facility and medical practice group of physicians.

Objectives

By the end of the course, participant will be able to:

  • Serve as a liaison among governing boards, medical staff, and department managers.
  • Organize, control, and coordinate services as per the hospital board regulations.
  • Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
  • Evaluate personnel and prepare daily reports.
  • Assist with recruitment, consenting, screening, and enrolment of personnel.
  • Practice financial acumen in managing budgets.
  • Authorize admissions/treatment as per agreed protocols.
  • Ensure that stock levels are adequate and orders are made on time.
  • Communicate medical results to patients under clinical supervision.
  • Sterilize instruments in accordance with OSHA requirements.
  • Complete timely and accurate documentation of patient visits.

Who Should Attend…?

  • Directors of Healthcare Facilities
  • Senior Managers of Healthcare Facilities
  • Healthcare Engineering Managers
  • Healthcare Facilities Managers
  • Emerging Healthcare Facilities leaders

Course Contents

Day 1

  • Delivering outstanding customer service and building rapport
  • Confident body language, professional tone and language
  • Personal presentation, dress code and medical etiquette

Day 2

  • Understanding all relevant Medical Reception forms
  • Understanding different departments within a hospital
  • Sources of advice and support outside the practice

Day 3

  • Becoming a “Care Navigator”
  • Prioritising workload and patients
  • Registering patients and visitors and assisting with processing registrations and check-ins

Day 4

  • Private patients vs. government sectors patients
  • Understanding medical jargon, terminology and abbreviations
  • Incident reporting
  • Logging and reporting of health and safety issues
  • Handling of post including use of franking machine DM60
  • Extensive practice on Medesk Clinic Management Software

Day 5

  • Achieving High Performance in Hospital Management
  • Compliance
  • Healthcare Facility and hospital Regulation & Inspection
  • Joint Commission Accreditation – local
  • Joint Commission Accreditation – International
  • Standards & Elements of Performance:
    • Environment of Care
    • Emergency Management
    • Life Safety
    • Emergency Operations Plan
  • Management Standards:
    • Leadership & Planning
    • Safety & Security
    • Hazardous Materials
    • Disaster Preparedness
    • Fire Safety
    • Medical Equipment
    • Utility Systems
  • Hospitals Management and Safety Program Management
  • Staff Education
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