Introduction:

This course will provide the skills for efficient management of multi-shift operations and would convey how the biggest companies in the world are managing the multi-shift and 24 hour operations efficiently.

24-hour operations are required for companies in this highly competitive world and hence high skills are required for efficient management of these operations.

Understanding how to make multi-shifts is another skill that will be provided through this course.

Thus, this course is for all persons/company officials who are authorized to manage multi-shift operations.

Course Objectives:

• Understanding the problems of 24/7 work operations
• Procedures/techniques to deal with the problems
• Efficient management of a multi-shift operations
• How to make different shifts for the workmen
• Analysing the performance and exploring different shift schedules
• Analysing and creating an action plan

Course Outlines:

Day 1

Methodology of Multi-Shift Operations and Recognising the Problems

• Measuring the work operation and self-assessment
• How to communicate efficiently?
• Consistency in approach
• Handing over of shift and change of shifts
• Recognising the world benchmark in multi-shift operations and trying to adapt

Day 2

Case Studies on Efficient Handing Over and Shift Change and Continuity of Operations

• How to effectively communicate and manage all shifts?
• Communications with shift leader
• Teamwork and effective operation procedures
• Training on shift teams

Day 3

Effective Shift Supervisors and 24 Hour Operations

• Understanding the role of the supervisor
• Training of the shift supervisor
• Concept of “Continuous Improvement”
• Concept of “Kaizen” and implementation TPS methodology and 5S methodology
• Understanding the methodology of “GEMBA” – a Japanese term meaning “the actual place”

Day 4

Understanding the Advantages and Disadvantages of Multi-Shift Operations

• Effect of fatigue and injuries in multi-shift operations
• Scheduling of alternate shifts
• Analysing delegate shift schedules
• Understanding the body clock and circadian rhythms and its importance in shift management

Day 5

Understanding and Dealing with the Issues of People in Multi-Shift Management

• How to deal with poor performance?
• Motivation and counselling
• Importance of discipline in shift operations
• Consistent approach
• How to manage and analyse performance and provide efficient reviews
• Case studies on Action plan and multi-shift operations in biggest companies
• Review of the course and “Question and Answer session”