Best Practices in Multi Shift Operations

Best Practices in Multi shift Operations

Monday 28 June 2021

  • Duration: One Week
  • City: London
  • Fees: Classroom: 3800 GBP / Online: 1900 GBP



This intensive course will highlight how the world’s most successful companies manage multiple-shift and 24-hour operations to deliver world-class people and process performance.

All industries are highly competitive so in order to compete successfully, 24-hour operations must continuously improve to achieve the highest possible standards at all times.

For a facility to operate safely and efficiently 24/7, it is important to apply shift working best practices. Multiple-shift operation poses a challenge because of the potential for fatigue and disconnects caused by the fact that the personnel are changing every few hours.

This can result in a significantly increased risk of incidents and operational problems such as reduced throughput, poor communication and increased levels of waste.


– Recognize and appreciate the issues associated with 24/7 shift operation.
– Identify strategies to deal with the issues.
– Benchmark your performance against that of world-class facilities & explore alternative shift schedules.
– Build up effective Shift Supervisors.
– Create an Action Plan for continuous improvement back at work.

Course Outlines:

Day 1

Methodology of Multi-Shift Operations and Recognising the Problems

  • Measuring the work operation and self-assessment
  • How to communicate efficiently?
  • Consistency in approach
  • Handing over of shift and change of shifts
  • Recognising the world benchmark in multi-shift operations and trying to adapt

Day 2

Case Studies on Efficient Handing Over and Shift Change and Continuity of Operations

  • How to effectively communicate and manage all shifts?
  • Communications with shift leader
  • Teamwork and effective operation procedures
  • Training on shift teams

Day 3

Effective Shift Supervisors and 24 Hour Operations

  • Understanding the role of the supervisor
  • Training of the shift supervisor
  • Concept of “Continuous Improvement”
  • Concept of “Kaizen” and implementation TPS methodology and 5S methodology
  • Understanding the methodology of “GEMBA” – a Japanese term meaning “the actual place”

Day 4

Understanding the Advantages and Disadvantages of Multi-Shift Operations

  • Effect of fatigue and injuries in multi-shift operations
  • Scheduling of alternate shifts
  • Analysing delegate shift schedules
  • Understanding the body clock and circadian rhythms and its importance in shift management

Day 5

Understanding and Dealing with the Issues of People in Multi-Shift Management

  • How to deal with poor performance?
  • Motivation and counselling
  • Importance of discipline in shift operations
  • Consistent approach
  • How to manage and analyse performance and provide efficient reviews
  • Case studies on Action plan and multi-shift operations in biggest companies
  • Review of the course and “Question and Answer session”
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