Certified Quality Management Professional

Certified Quality Management Professional

Monday 07 June 2021

  • Duration: One Week
  • City: London
  • Fees: Classroom: 3800 GBP / Online: 1900 GBP



This course is for individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance.


• Understand the importance of quality in organisations.
• Highlight the impact of leadership to support quality management systems.
• Summarize the most used quality philosophies and tools to establish priorities within their organization.
• Study international, national and local quality standards, models and awards (ISO, TQM, Malcolm Baldrige etc.).
• Assess team dynamics and the role of teams in their continual improvement projects.

Course Outline

Day 1

Leadership and Management in Quality

• Definitions.
• Process-Based View.
• Productivity Limitations.
• The MUDA Factor.
• Eight Types of Waste.
• Cost of Poor Quality.

Day 2

Quality Basics and Definitions

• Definition and Concept of Quality.
• History of Quality.
• Benefits of Implementing a Quality Model.
• Review of Common Quality Models.
• Review of Quality Gurus.
• Quality Philosophies.
• Demings 14 Points.
• Jurans Trilogy
• Crosbys Zero Defects.
• House of Quality and Quality Function Deployment (QFD).
• Six Sigma Methodology.
• Lean Principles.
• Quality Models, Awards and Methodologies.
• Malcolm Baldrige National Quality Award and EFQM.
• ISO9001:2008.
• Total Quality Management.

Day 3

Building Teams in a Quality Management System

• Why are Teams Important in Quality Management Projects?
• Barriers to Teams Achievement.
• Characteristics of Effective Teams.
• Team Development Cycle.
• Team Members Selection Tools.

Day 4

Advanced Tools and Techniques

• Streamlining the Organization.
• The “ESSA” Method.
• Savings in Material Costs.
• Reducing the Costs of Services.
• 140 Ideas to Cut Costs.

Day 5

Ethics in Quality Management

• American Society for Quality Code of Ethics.

Premium WordPress Themes Download
Download WordPress Themes Free
Download WordPress Themes
Free Download WordPress Themes
lynda course free download
download huawei firmware
Download Best WordPress Themes Free Download