Monday 07 June 2021

• Duration: One Week
• City: London
• Fees: Classroom: 3900 GBP / Online: 1950 GBP

Introduction:

Being able to communicate well is the most crucial and often underrated skill  both in the context of formal and informal context. All relationships, be it business or personal rely on our abilities to convey the message clearly and concisely, expressing exactly what we mean and in an appropriate manner taking into account the context of the situation and the people, we are dealing with. A huge part of successful communication, that helps build strong relationships in business, is being able to listen actively as much as reading the signs from the person or group we are in communication with. A range of communication skills are covered and addressed in this interactive workshop, covering a wide range of scenarios such as speaking in public, or those of handling those difficult conversations. Understanding your very own personal communication style means you can ensure better impact on others.

Course Objectives:

This course is designed to help gain deeper understanding of communication for mid-level managers, as well as top executives who wish to ensure more effectiveness in communicating to a wide variety of audiences and context.

Course Outlines: 

Day 1

Emotional Intelligence as Crucial Component of Communication

• Understanding the barriers in communication
• The layers emotional intelligence and its impact on communicating
• Stress management and the role of optimum level of stress
• Managing emotions

Day 2

Communication Basics

• Oral and written communication
• Non-verbal communication
• Active listening
• Giving and receiving feedback
• Assertiveness in communication
• Different communication styles
• Evaluating your communication style and its effectiveness
• Enhancing communication effectiveness

Day 3

Dealing with Conflict, Difficult People and Running Effective Meetings

• Conflict resolution and negotiating skills
• Conflict management styles
• Facilitating meetings
• Communication systems
• Leaders as communication role models
• Knowledge management
• Self presentation techniques
• External relations
• Various styles of leadership and their impact on communication

Day 4

Strategic and External Communication Skills 

• Statements of vision, mission and values
• Enhancing teamwork
• Motivational communication
• Coaching and mentoring skills
• Delegation

Day 5

Communicating for Influence: Building Impact

• Communication and reasoning skills
• Storytelling
• Purpose-driven communication and influence
• Personal Impact Plan