Overview

In order to implement the best crisis management, organizations absolutely must prepare resiliency plans—plans specifically created with the intention of seeing you through a crisis and going back into business as usual with a minimum of trouble. Many crisis events can be predicted and planned for, allowing you to create a step-by-step walk-through. From time to time, though, you will be in a situation that you had no way of predicting and which contains so many possible outcomes that you simply could not imagine all of them, much less create a specific plan to cope.

This course is aimed at providing participants with an overview of the key elements of organisational resilience, namely risk management, business continuity management, and crisis management.

The focus of the course will be how to build organisational resilience so that if a crisis should occur, structures, operations, and procedures are all capable of absorbing stress and restoring the organisation to equilibrium. Emphasis is placed on the role of leadership and ensuring flexibility for continuous and disruptive change.

Who should attend…?

• The programme is suited for senior executive, directors and those in senior leadership positions that have the need to respond to new challenges and opportunities as they emerge.
• Senior or mid-level managers with responsibility for building resilience within their organization
• Our delegates will be already good at what they do, they lead teams, they influence the culture and they get results

Course Content:

Day One:

Strategic Management and Resilience

• Defining terms and understanding the importance of resilience

• The links between risk, issue, crisis, business continuity and reputation management
• The importance of building a resilient organisation
• The key elements needed to build a resilient organisation
• Role of leadership in building resilience

Day Two:

Risk Management and Vulnerability Analysis

• Key elements of effective risk analysis and management

• Threats, vulnerabilities, loss/impact
• Reputation and strategic management, and vulnerability analysis
• Evaluation of brand, business model and strategic capabilities
• Risk assessment, frameworks and international standards
• Strategic issue management and threat assessment
• Threat assessment using conventional and alternative methods
• Disruptive challenges

Day Three:

Business Continuity Management and Resilience

• What is BCM?

• International Standards and BCM
• Business impact analysis
• Developing a BCM team

Day Four:

Strategic Anticipation and Foresight Analysis

• Purpose and limitations of strategic anticipation

• Issues management
• Delphi method
• Scenario planning
• Horizon scanning
• Trend analysis

Day Five:

Crisis, Consequence and Recovery Management

• Nature of crises – unpredictability, inherently unstable, complex situations

• Features of modern crises
• Problems posed by social media during a crisis
• Standards and frameworks: PAS200
• Pre-crisis planning
• Acute phase and situational awareness
• Media management
• Decision-making during a crisis
• Consequence management and recovery strategies